Director of Volunteer Services

Humanity HR Consulting•San Diego, CA

18h•$105,000 - $150,000

About The Position

Just in Time for Foster Youth (JIT) is seeking a Director of Volunteer Services to build and lead the relationships, systems, and culture that support its volunteer community. The role develops volunteer strategy across digital and physical platforms, works with executive leadership to embed JIT’s Mental Model and Coach Approach, and creates meaningful experiences for volunteers and participants. It combines strategic leadership with hands-on problem-solving and team support. The Director leads the Volunteer Services team and oversees the volunteer engagement lifecycle, including recruitment, onboarding, training, support, recognition, and retention. The position collaborates with Youth Services, frontline teams, Development, executive leadership, community partners, and other stakeholders to strengthen volunteer participation and its contribution to JIT’s mission. It also manages the Volunteer Services budget, uses Salesforce and other platforms to support engagement, and uses metrics and feedback to improve the volunteer experience. The position is based in San Diego, California; it is full-time and exempt, with a stated salary range of $105,000–$150,000.

Requirements

At least 5 years of progressive experience in volunteer engagement, community outreach, business development, or a related field, including at least 3 years in management or strategic leadership.
A track record of personally cultivating, training, supporting, and stewarding a large network of volunteers and community partners.
Experience designing and managing the full volunteer engagement cycle, from recruitment and onboarding through engagement, recognition, and retention.
Strong experience leading teams, setting priorities, establishing accountability, and developing people without micromanaging.
Experience creating and delivering training for adult audiences, with strong public-speaking and facilitation skills.
Experience using data, feedback, and evaluation to make decisions and improve programs.
Strong CRM experience.
Comfort working with Microsoft 365, Zoom, Google Workspace, and online community tools.
Confidence and interpersonal skills to represent JIT with volunteers, youth, staff, community partners, and other external stakeholders.
Deep commitment to JIT’s mission and ability to lead with authenticity, inclusion, collaboration, innovation, inquiry, inspiration, and ownership.

Nice To Haves

Salesforce experience is strongly preferred.
Experience with fundraising, donor relations, or nonprofit development is strongly preferred.
Familiarity with the San Diego nonprofit, civic, and philanthropic landscape is a plus.
Experience in child welfare, youth development, or a related mission-driven environment is valuable.

Responsibilities

Lead and develop the Volunteer Services team, set clear goals, and use data and continuous improvement to strengthen performance and impact.
Build a comprehensive volunteer engagement strategy to attract, activate, support, and retain volunteers throughout their relationship with JIT.
Partner with executive leadership to shape organization-wide volunteer strategy and make volunteer engagement central to JIT’s growth and impact.
Establish clear standards, expectations, and practices for volunteer roles across JIT programs.
Work with Youth Services and frontline teams to ensure volunteers are appropriately matched, prepared, and supported when engaging with young people.
Build and strengthen partnerships with corporations, community organizations, civic groups, and other San Diego institutions to expand the volunteer pipeline and reach.
Develop training, tools, and resources that bring JIT’s Mental Model and Coach Approach into staff and volunteer interactions.
Develop volunteer wellbeing strategies, including resources and responsive support for volunteers navigating complex or challenging participant situations.
Use Salesforce and other digital platforms to strengthen volunteer recruitment, training, communication, engagement, and retention.
Establish metrics and feedback systems to evaluate results, identify opportunities, and improve the volunteer experience.
Design strategies to recognize, celebrate, and steward volunteers.
Collaborate with Development to explore volunteer-driven fundraising and donor engagement opportunities.
Manage the Volunteer Services budget and recommend resources needed for team capacity and organizational growth.
Represent Volunteer Services within JIT and in the broader community as a trusted voice, partner, and advocate.