National Director of Volunteer Management
About The Position
The National Director of Volunteer Management will lead a national strategy to manage and strengthen volunteer engagement across Posse. The role will refine Posse’s volunteer model and create a high-quality experience for volunteers, working with staff at the national office and local sites to ensure volunteers are meaningfully engaged, supported, and connected to Posse’s mission and Scholars. The director will identify and implement best practices, technology, processes, communications strategies, and training to improve volunteer recruitment and retention. The position reports to the Associate Vice President of Career, Alumni, Graduate and Fellowship Programs. It includes travel to Posse sites and national events as needed.
Requirements
- At least 3 years of experience in volunteer management, stakeholder engagement, nonprofit management, or a related field is preferred.
- Excellent interpersonal skills and ability to build strong relationships with diverse stakeholders.
- Excellent organizational skills and ability to manage multiple projects simultaneously.
- Detail-oriented, with strong operational and project management skills.
- Excellent writing and communication skills.
- Collaborative and solutions-oriented approach to work.
- Proactive, adaptable, and highly motivated.
- Demonstrated ability to create systems and improve organizational processes.
- Systems-oriented approach.
- Demonstrated belief in Posse’s mission and values.
- Strong judgment, professionalism, and discretion.
- Willing and able to travel.
- Bachelor’s degree required.
Nice To Haves
- Experience implementing or managing CRM systems, volunteer platforms, or engagement technology.
- Graduate degree preferred.
Responsibilities
- Develop and implement a national volunteer engagement and stewardship strategy that strengthens participation and long-term involvement.
- Create and maintain operational systems, processes, and best practices that support a consistent, efficient volunteer experience.
- Identify, implement, and manage technology platforms and tools for volunteer recruitment, onboarding, communication, tracking, scheduling, stewardship, and reporting.
- Partner with local Posse sites and national teams to align volunteer communications, expectations, and engagement strategies.
- Develop systems and strategies to increase volunteer recruitment, retention, and satisfaction nationally.
- Train and support Posse staff in volunteer management best practices.
- Create and maintain volunteer communication calendars, templates, resources, and toolkits to support consistent messaging across sites.
- Analyze volunteer engagement data and develop reports, benchmarks, and recommendations to improve participation and the volunteer experience.
- Support the planning and execution of volunteer-facing events, trainings, orientations, and recognition initiatives.
- Collaborate with development staff to identify, engage, and steward volunteers as potential donors, advisory board members, event supporters, and advocates for Posse’s mission.
- Help volunteers feel connected to Posse’s mission, students, and broader community through thoughtful stewardship and engagement.
- Travel to Posse sites and national events as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Director
