Director of Human Resources

Signature Heating, Cooling and Plumbing • Albuquerque, NM

11d • Onsite

About The Position

Signature Heating, Cooling, Plumbing & Electrical is creating its first Director of Human Resources as it grows its home services business across the Albuquerque area and works toward becoming a $40 million to $60 million company. The Director will serve as the senior people leader and strategic partner to the leadership team, building the HR strategy, team, culture, infrastructure, and systems needed to support the company’s next stage of growth.

Reporting directly to the General Manager, this onsite role in Albuquerque, New Mexico, has full accountability for the HR function. The Director will lead and develop the HR team, including the HR Manager, and oversee workforce planning, recruiting, leadership development, compensation and incentives, employee relations, compliance, safety and workers’ compensation, benefits, HR technology, and people data. The role calls for a hands-on builder who can advise leaders on complex matters while establishing scalable policies and processes.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field.
• Master’s degree or SHRM-SCP/SPHR certification is required.
• At least 10 years of progressive Human Resources experience, including at least five years in an HR leadership role managing HR staff.
• Experience as the senior HR leader in a growing company; ideally, the company scaled meaningfully in headcount or revenue during the candidate’s tenure.
• Track record of building HR infrastructure, including policies, compensation structures, performance and development programs, and HR systems.
• Strong talent acquisition leadership, including high-volume hiring of skilled trades or hourly field roles.
• Experience designing compensation and incentive plans, including commission or performance-based pay.
• Deep experience with employee relations, investigations, and coaching leaders through difficult people decisions.
• Experience managing workers’ compensation, safety programs, and benefits strategy.
• Working knowledge of federal and New Mexico employment law, or ability to get up to speed quickly.
• Hands-on experience with an HRIS such as ADP, Paylocity, or a similar platform, and comfort using HR data to guide decisions.
• Executive presence, sound judgment, and discretion with confidential information.
• Builder’s mindset and ability to work hands-on while planning several years ahead.
• Ability to successfully pass a background check.
• Proficiency in the Microsoft Office suite.

Nice To Haves

• Experience in the home services industry is strongly preferred.
• HR leadership experience in the trades, home services, construction, or another field service industry is highly desirable.

Responsibilities

• Partner with the General Manager and leadership team to develop and execute a people strategy, translating business goals into workforce plans, organizational design, and hiring priorities.
• Lead the HR function and take accountability for its results; coach and develop the HR team, including the HR Manager.
• Oversee talent acquisition for technician, sales, call center, and leadership roles, partnering with hiring managers on workforce planning, employer branding, sourcing, and selection.
• Design and maintain compensation structures, pay bands, and incentive programs for field, sales, and office teams.
• Create leadership and career development programs, including internal manager development and career paths for technicians and staff.
• Advise leaders on employee relations; conduct or oversee investigations, guide performance management and corrective action, and resolve complex matters fairly and confidentially.
• Drive retention and engagement through onboarding, recognition, feedback, and culture programs.
• Oversee safety culture and workers’ compensation, working with carriers and field leadership on claims, return-to-work plans, and injury prevention.
• Lead benefits strategy and administration, evaluating plans annually for cost, competitiveness, and employee value.
• Ensure compliance with federal and New Mexico employment laws, including wage and hour, leave, and posting requirements; maintain current policies and the employee handbook.
• Own HR technology, data, and reporting, using measures such as turnover, time to fill, and engagement to guide decisions and report results to leadership.
• Build HR policies, processes, and systems that can support a significantly larger workforce.

Benefits

• Competitive executive-level salary plus an annual performance bonus tied to company and people goals.
• Full health, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) with company match.
• Leadership seat with direct access to the General Manager and leadership team and influence on company growth.
• Opportunity to build the HR strategy, team, and systems for a company scaling toward $40 million to $60 million.
• Local, values-driven culture built on Heart + Smart, accountability, and doing right by customers and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director