Director of Human Resources

Boys & Girls Clubs of San Francisco • San Francisco, CA

1h • $95,000 - $105,000 • Onsite

About The Position

The Director of Human Resources works at the Boys & Girls Clubs of San Francisco John N. Callander Administrative Office in San Francisco, California. Reporting directly to the Vice President of Human Resources, the Director oversees employee relations, performance management, leaves of absence, workers’ compensation, and unemployment claims, and manages an HR Generalist. The role ensures compliance with relevant employment laws and regulations, supports HR operations and benefits administration, and develops strategies to strengthen staff retention, performance, and workplace relationships. The position is full-time, Monday through Friday, 40 hours per week, with occasional travel. The position is benefits eligible.

Requirements

• Five years of experience, preferably in a youth-serving nonprofit, with proven success in human resources and staff management.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or commensurate work experience.
• Ability to work independently and multitask in a fast-paced environment.
• Thorough knowledge of federal, state, and local employment laws and regulations.
• Exceptional communication, organizational, interpersonal, and conflict resolution skills.
• Ability to act with integrity and professionalism and maintain confidentiality.
• Understanding of and adherence to confidentiality in accordance with standard HIPAA protocols.
• Proficiency with Google Workspace or similar software.
• Ability to lift 25 pounds, stand for at least two consecutive hours, and sit at a computer workstation for long periods.

Nice To Haves

• PHR or SPHR certification.
• Strong diplomatic skills, customer service orientation, and cultural sensitivity.
• Excellent attention to detail and strong analytical and problem-solving skills.
• Proficiency with Paylocity.
• Ability to operate with a strong sense of urgency.

Responsibilities

• Collaborate with Payroll to manage and communicate benefit, retirement, and wellness programs.
• Support open enrollment and related communication strategies, and continuously enhance benefit offerings and services.
• Maintain statutory compliance with FMLA, ADA, COBRA, ERISA, OSHA, and HIPAA regulations, and keep current with laws and regulations affecting employee benefits.
• Assist employees throughout leaves of absence and workers’ compensation claims, coordinate comprehensive case management and compliance, and work with Payroll on compensation and benefits for employees on leave or workers’ compensation.
• Review annual benefit reports with Payroll, including IRS Form 5500 and FSA discrimination testing.
• Oversee ergonomics and return-to-work programs.
• Respond to unemployment claims and represent BGCSF at unemployment hearings.
• Maintain employee relations, leave of absence, and workers’ compensation files.
• Ensure the reliability of benefit information in the HRIS.
• Supervise the HR Generalist and departmental files, records, and reports.
• Oversee the creation and updating of onboarding documents.
• Conduct exit interviews, analyze departure trends, and assist with special projects as needed.
• Build and maintain morale throughout the organization; assess management practices and recommend changes when needed.
• Oversee corrective action processes and assist managers with disciplinary procedures.
• Serve as the point of contact for employee relations matters, mediate conflicts, and conduct investigations as necessary.
• Develop and implement metrics and solutions for employee relations trends.
• Implement best practices for staff retention and succession planning.
• Create strategies and programs to enhance staff retention and performance, including coaching, change management, and conflict resolution.
• Promote a productive work environment with positive working relationships and open communication.
• Ensure respect for the gender and cultural diversity of Club staff, volunteers, families, and members.

Benefits

• Comprehensive health benefits, including employer contributions.
• Employee Assistance Program (EAP).
• Education assistance.
• Pre-tax Transportation Savings Account.
• Flexible Spending Account (FSA).
• Generous paid time off program.
• Paid holidays.
• Life and disability insurance.
• Professional development opportunities.
• Free all-location West Coast Bay Club membership for full-time and part-time employees after 90 days.
• 401(k) retirement plan with pre-tax savings and a discretionary employer contribution for eligible employees after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director