Director of Human Resources
About The Position
The Director of Human Resources reports to the Senior Vice President of Talent Management and leads the day-to-day operations of the HR function across the credit union. The role is responsible for the full HR portfolio, including talent acquisition, employee relations, compensation and benefits administration, performance management, HR policy and compliance, HRIS, onboarding, engagement, and retention. It translates talent strategy into execution, leads the HR team, and partners with department leaders to deliver HR services aligned with the credit union’s values and member-first culture. The Director leads, develops, and coaches the HR team; oversees recruiting, employee relations, compensation and benefits administration, policy and compliance, HR initiatives, and HR technology; and serves as a trusted partner to department leaders. The position also supports engagement and retention efforts, cross-functional projects, audits, and examinations, and performs other related duties as assigned.
Requirements
- 5 to 8 years of human resources experience.
- Prior management experience.
- Ability to build trust and rapport across all levels of the organization.
- Ability to communicate with clarity, discretion, and empathy and adapt communication style to different audiences.
- Ability to handle sensitive and confidential matters with professionalism and sound judgment.
Nice To Haves
- Bachelor’s degree.
- HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP.
Responsibilities
- Lead, develop, and coach the HR team through clear priorities, regular one-on-ones, and development; maintain a responsive, professional, and caring team and ensure appropriate workload distribution, cross-training, and backup coverage.
- Oversee the credit union’s recruitment function and partner with the Senior HR Generalist and hiring managers on recruiting execution across all levels; improve recruiting outcomes and candidate experience; partner with the SVP on critical, executive, and hard-to-fill roles; and oversee sourcing partnerships and recruiting technology.
- Oversee employee relations across the credit union, act as a resource and escalation point for complex cases, and partner with managers on performance conversations, difficult discussions, and workplace matters.
- Lead or oversee formal investigations in partnership with the SVP of Talent Management.
- Oversee day-to-day compensation and benefits administration, including merit cycles, promotions, job classification, benefits enrollment, and retirement plan administration.
- Partner with the SVP on compensation strategy execution and with the benefits broker on plan design, renewals, and employee experience; ensure pay equity analysis, 401(k) governance support, and total rewards communications are completed in partnership with the Senior HR Generalist and SVP.
- Oversee HR policy maintenance, interpretation, and rollout, and ensure compliance with federal and state employment law and credit union–relevant regulatory expectations.
- Oversee EEO-1 and VETS reporting, I-9 compliance, pay equity reporting, and other required HR filings; partner with Compliance and Risk on sensitive matters and regulatory changes; and support audits and examinations with timely, accurate documentation.
- Translate the credit union’s talent strategy into operational plans, workstreams, and projects; lead HR initiatives such as technology implementations, policy refreshes, program launches, and process improvements; and represent HR in cross-functional projects and change initiatives.
- Serve as a trusted HR partner to department leaders, partnering on workforce needs, structure, and talent moves and coaching leaders on people decisions, change management, and team effectiveness.
- Partner with the SVP on engagement strategy execution, including surveys, action planning, recognition programs, and culture events.
- Monitor retention and turnover trends and partner with department leaders on targeted retention efforts and the employee value proposition.
- Oversee HR technology, including HRIS, ATS, benefits administration platforms, and reporting tools; partner with the Senior HR Generalist, Payroll, and Finance on employee data accuracy and benefits reconciliation.
- Perform other job-related duties, including special HR projects and cross-functional initiatives, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
