DIRECTOR OF HVAC SERVICE TEAM
About The Position
The Director of Service leads and manages the HVAC service team at a mechanical services company that provides preventative maintenance and repair, along with upgrades to existing mechanical, electrical, and controls systems. The role is responsible for improving operational efficiency and productivity, maintaining high customer satisfaction, and advancing service strategies that support business growth. The Director oversees team hiring, training, performance evaluations, and mentorship; handles escalated customer complaints; and monitors service metrics to guide improvements in service quality and efficiency. Additional responsibilities include enforcing a strong safety culture with a goal of zero accidents, managing inventory, budgeting labor and indirect costs, signing off on bid times and proposals, maintaining relationships with key clients, coordinating with other departments, and staying informed about industry trends and best practices.
Requirements
- A degree in a related field or equivalent experience.
- At least 5 years of experience in HVAC commercial service management.
- Knowledge of commercial HVAC systems and equipment.
- Leadership and team management skills.
- Excellent verbal and written communication skills.
- A proven track record of driving business growth and customer satisfaction.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
Responsibilities
- Oversee and manage the HVAC service team, including hiring, training, and performance evaluations.
- Develop and implement strategies to improve service efficiency and productivity.
- Handle escalated customer complaints and ensure high customer satisfaction.
- Encourage and enforce the company’s safety culture and goal of zero accidents.
- Manage inventory and ensure necessary parts and equipment are available.
- Budget and manage labor and indirect costs; sign off on bid times and proposals.
- Develop and implement service strategies to enhance customer satisfaction and drive business growth.
- Mentor the service team and provide guidance and support.
- Monitor service performance metrics and use data to improve efficiency and quality.
- Establish and maintain relationships with key clients.
- Collaborate with other departments to coordinate service delivery.
- Stay current on industry trends and best practices to continually improve service offerings.
Benefits
- Competitive salary.
- Comprehensive benefits package.
- 100% paid medical and life insurance.
- Dental and vision coverage.
- 401(k) with a 4% match and no vesting period.
- Paid holidays and vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
