HVAC Service Team Leader

Hiller Plumbing, Heating, Cooling & Electrical•Florence, AL

11d

About The Position

The HVAC Service Team Leader supports HVAC service technicians and apprentices while delivering high-quality residential service. The role involves inspecting HVAC systems, diagnosing and resolving service issues, presenting repair options and pricing to customers, and ensuring work is completed safely, accurately, and to applicable codes. The Team Leader mentors technicians, coordinates service preparation and follow-up, manages job documentation and materials, and helps the team meet performance metrics. The position requires field work in varied indoor and outdoor conditions, including tight spaces and elevated locations.

Requirements

EPA certification is required.
High school diploma or GED is required.
A valid driver’s license and approval to drive by the Company’s insurance carrier are required.
Alabama Journeyman License.
Strong organization, attention to detail, and follow-through.
Analytical skills and ability to read and interpret blueprints, plans, and manuals.
Ability to work as part of a team.
Excellent customer service skills and a desire to exceed customer expectations.
Ability to use a computer tablet and smartphone and read a map or follow GPS.
Ability to work in indoor and outdoor elements with extreme temperature and weather variation at least 70% of the time; climb ladders and steep stairs; and work in tight spaces such as attics and crawlspaces.
Ability to lift 50 pounds and push, pull, carry, or maneuver heavier items with additional manpower or appropriate devices.
Ability to occasionally work at heights 15 feet or higher.
Ability to carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a coworker on most jobs.
Good visual acuity.

Nice To Haves

At least two years of experience in maintenance, troubleshooting, and correcting diverse HVAC service issues; this experience is preferred but not required with manager approval.

Responsibilities

Create a care culture.
Deliver a positive customer experience by completing service correctly the first time, with quality and care and in accordance with applicable codes.
Consistently provide accurate True Transparency pricing.
Mentor and develop technicians to achieve desired performance metrics.
Perform thorough HVAC inspections, including the Health and Safety Checklist, and communicate findings in a written option sheet.
Determine when to issue a Lock Out/Tag Out tag and complete required follow-up steps.
Use down tags properly.
Prepare detailed finding reports with pictures when issues are identified and discuss them with customers.
Present repair options and costs using the options sheet.
Support technicians and apprentices with troubleshooting as needed.
Complete required service documentation and collect, record, and deliver fees to designated office administration.
Contact dispatch to disposition recall and warranty jobs and ensure they are recorded correctly.
Facilitate orders for required parts and ensure readiness for each service day.
Process warranty parts and paperwork as jobs are completed.
Record materials used or consumed for job costing and replenishment.
Facilitate rescheduling customer appointments when a call is incomplete.
Transport materials and tools to job sites and account for assigned tools.
Keep the truck clean, stocked, and accurately inventoried.
Protect customers’ homes from damage and leave them cleaner than upon arrival.
Coordinate with other departments to meet job objectives effectively and completely.
Inform a supervisor or manager if a customer does not have HVAC service before leaving the call.
Communicate the benefits of Club Memberships.
Manage performance metrics on the scorecard.
Report safety issues to a supervisor or manager.
Support the supervisor or manager as a resource who can make decisions on behalf of the company for the technician team.
Perform other duties as assigned.