Team Leader HVAC/R
About The Position
As part of the Yukon team and broader Tech24 network, the HVACR Team Leader oversees the daily operations of the HVAC and refrigeration service team. The role drives productivity, quality workmanship, safety compliance, and technician development, combining technical expertise with hands-on leadership. The Team Leader provides field support, mentors technicians, coordinates schedules, and connects technicians, leadership, and customers to deliver exceptional service and build a high-performing, accountable team. The role includes leading and developing technicians; troubleshooting complex equipment repairs, maintenance, and installations; coordinating work with dispatch; improving procedures and training; conducting quality inspections and field audits; promoting safe work practices; supporting customer satisfaction; and maintaining service records. The Team Leader performs service and repair work using hand and power tools, participates in an on-call rotation, and collaborates with leadership and other stakeholders to support operational success.
Requirements
- At least 5 years of hands-on HVACR experience in installation, maintenance, and repair.
- Strong knowledge of HVACR systems, codes, and safety standards.
- EPA Section 608 Certification.
- Valid driver’s license and ability to travel to job sites as needed.
- High school diploma or equivalent.
Nice To Haves
- Prior supervisory or team lead experience.
- Experience with CMMS platforms and HVAC diagnostic tools.
- OSHA safety training or leadership certification.
- Technical certification or an associate degree in HVACR.
- Advanced commercial HVACR experience, manufacturer certifications, CFESA credentials, or prior supervisory experience may be considered toward the higher end of the compensation range.
Responsibilities
- Lead, mentor, and develop technicians through guidance, coaching, technical expertise, and training.
- Provide advanced troubleshooting and support for complex equipment repairs, maintenance, and installations, including electrical and control systems.
- Coordinate daily schedules, service assignments, and workflow with dispatch to maximize efficiency and meet service commitments.
- Communicate delays or scheduling changes to customers in a timely manner.
- Assist with developing, implementing, and improving departmental procedures, training programs, and operational processes.
- Perform quality inspections, field audits, and follow-up reviews to ensure workmanship, customer service, and regulatory compliance.
- Promote, demonstrate, and enforce safe work practices and compliance with company policies, procedures, and regulatory requirements.
- Address technical customer questions, assist with escalated service issues, and maintain professional customer communications.
- Maintain accurate service documentation, reports, and records relating to labor, materials, and equipment service activities.
- Safely and proficiently operate hand and power tools while performing service and repair work.
- Participate in an on-call rotation and provide support outside normal business hours as needed.
- Set a positive example through professionalism, accountability, teamwork, and commitment to company values.
- Maintain a professional appearance, a clean and organized company vehicle, and a safe, orderly work environment.
- Collaborate with leadership to achieve departmental goals, improve operational performance, and drive continuous improvement.
- Communicate effectively with technicians, customers, dispatch personnel, and leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
