Director of Service

NETC Fleet Services • Exeter, NH

4d

About The Position

NETC Fleet Services is seeking a Director of Service to lead the Service department end to end. This senior operating role has full ownership of the department’s financial performance, shop network, workforce, and customers, with the authority and support to run it accordingly. The company is a growing heavy-truck and fleet maintenance business, and the role includes integrating newly acquired operations onto common systems and standards while maintaining momentum in the shops.

Requirements

• Progressive leadership experience in heavy-duty truck service, fleet maintenance, dealership service operations, or a comparable multi-technician environment.
• Demonstrated P&L ownership and a track record of improving margin and meeting plan.
• Experience leading leaders across more than one location, including hiring, developing, and making difficult personnel decisions.
• Command of shop operating metrics, including labor hours sold, effective labor rate, comeback rate, warranty recovery, and technician utilization.
• Credibility with fleet customers and sound judgment in growing accounts while protecting service quality.
• Comfort working in a company actively acquiring and integrating businesses while processes and systems are being standardized.
• Willingness to travel to Company locations as required.

Responsibilities

• Own the Service department’s full P&L, including revenue growth, gross margin, cost control, and EBITDA performance against plan.
• Lead shop-network operations, including throughput, cycle time, quality, warranty, technician productivity, and utilization.
• Build, staff, develop, and hold the department’s leadership team and workforce accountable, including making hiring and performance-management decisions.
• Drive customer satisfaction and retention across fleet maintenance and heavy-truck repair accounts, and grow service revenue from existing and new customers.
• Ensure safety, compliance, and adherence to Company policy, standards, and systems.
• Integrate acquired businesses’ service operations onto NETC’s common systems, processes, and standards.

Benefits

• Competitive salary and bonus incentive program.
• Medical, dental, and vision coverage.
• 401(k) with Company match.
• Life and disability insurance, subject to plan terms.
• 14 days of paid time off per year plus Company-recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed