Director of Service Sales

Bosch Building Technologies•Bloomfield, NJ

About The Position

The Director of Service Sales at Bosch Building Technologies North America is the commercial growth leader for the Service Innovation Hub and the broader North American Service business. Reporting directly to the Senior Vice President of Services, with a dotted-line relationship to the Sales organization, this enterprise-wide role leads Service Sales strategy across Building Automation, Integrated Security, Fire and Life Safety, Monitoring, Digital Services, and emerging offerings. It is not focused on a single technology domain. The Director develops scalable sales processes and leads efforts to grow new service agreements, improve renewals and expansions, increase service attach rates, expand service-project opportunities, grow digital-service sales, and build consistent sales capability across branches and strategic-account teams. The role works across Sales, Service, Operations, Engineering, Finance, Digital Services, Monitoring, Strategic Accounts, Regions, and Branches to turn strategy into consistent commercial execution. Success is measured through recurring-revenue growth, agreement penetration and renewal performance, service-project conversion, attach-rate improvement, estimating effectiveness, digital-service adoption, sales capability development, and consistent use of standardized Service Sales processes across North America. The position includes supervisory responsibilities that may cover centralized Service estimating, sales enablement, commercial operations, and other Service Sales support resources. The role generally works Monday through Friday, with overtime and on-call work when necessary. It requires customer and contractor site visits, driving to customer sites, and may require limited overnight travel; the listed travel requirement is 30–40%. Compensation is $150,000–$200,000 plus a 20–30% incentive plan. Bosch associates have access to medical, dental, vision, flexible spending accounts, a 401(k) with company match, life/AD&D/LTD, paid vacation/sick/holidays, an employee assistance program, pet insurance, and Bosch discount programs. The position is limited to individuals authorized to work in the U.S.; future sponsorship is unavailable.

Requirements

Progressive experience in a technical sales environment, ideally in Building Technologies such as Building Automation, Integrated Security, or Fire and Life Safety.
At least 10 years of experience selling installation and service solutions to commercial clients across North America.
Strong background driving commercial growth, including market and competitive analysis and business development.
Ability to collaborate cross-functionally with Sales, Operations, and field teams to drive service initiatives.
Knowledge of industry-specific regulations, legislative standards, and best operational practices.
Ability to price, quote, and estimate complex Building Technology scopes and projects.
Experience preparing, administering, and analyzing department budgets.
Knowledge of IP networks, low-voltage electronics, power and communications, Windows XP or 7 workstations, and Microsoft Office products.
Valid driver's license and ability to pass pre-employment screens.
Ability to communicate effectively in English, including seeing, hearing, speaking, and writing clearly.
Ability to perform occasional reaching, lift light office objects, and operate office equipment; occasionally lift or move up to 50 pounds and work at heights over 1.8 m (6 feet).
Ability to work in office environments and construction sites, including sitting, standing, and walking.
U.S. work authorization; future sponsorship is unavailable.

Nice To Haves

Experience selling in related industries such as IT, telecommunications, engineering, or technology.
Experience harmonizing Service departments through merger and acquisition activity.
Bachelor's degree in business, engineering, or a relevant technical field.
Working knowledge of Microsoft D365.
Experience with Microsoft Dynamics 365 or similar ERP or Service Operations platforms.

Responsibilities

Develop and execute North American Service Sales strategy across Building Automation, Integrated Security, Fire and Life Safety, Monitoring, Digital Services, and future offerings.
Translate Service growth objectives and domain priorities into sales motions, commercial playbooks, campaigns, and branch execution plans; establish annual and multi-year priorities.
Lead Service Sales processes, commercial governance, pipeline discipline, forecasting expectations, and performance-management routines.
Identify market trends, competitive developments, underserved customer needs, and opportunities to expand recurring and project-based revenue.
Build a collaborative Service Sales culture across Sales, Service, Operations, Digital Services, Monitoring, Strategic Accounts, Regions, and Branches.
Lead strategies for new service agreements, renewals, retention, expansion, and multi-site or enterprise agreements; improve agreement penetration and conversion of qualified opportunities.
Establish consistent renewal processes, early-warning routines, customer-contact expectations, pipeline visibility, and accountability across branches.
Develop commercial approaches to expand agreement scope, term, value, coverage, and digital or monitoring service adoption.
Partner with Service Business Operations, Domain Leaders, Branch Leadership, and Finance to improve agreement quality, margins, execution readiness, and performance transparency.
Develop programs to improve Service attachment to installations, retrofit projects, upgrades, modernization, warranty expiration, and other customer-lifecycle events.
Create project-to-service handoffs, attach-rate definitions, sales motions, ownership, and review routines; connect installed-base intelligence and lifecycle needs to service opportunities.
Develop sales motions for deficiency repairs, remediation, lifecycle upgrades, modernizations, system improvements, and other structured service projects.
Improve service-project conversion through customer discovery, estimating support, value messaging, and proposal discipline; coach complex pursuits while maintaining local ownership.
Partner with Domain Leaders, Operations, Engineering, and Digital Services to ensure solutions are technically sound, deliverable, differentiated, and aligned with customer outcomes.
Work with the Digital Service Center and Monitoring leadership to commercialize digital, monitoring, connected-service, analytics, remote, and predictive-service offerings.
Create repeatable sales motions, customer-value propositions, qualification approaches, proposal content, and enablement materials for digital and recurring services.
Improve digital and monitoring adoption in new agreements, renewals, expansions, and service projects; provide customer and market feedback to inform roadmaps, packaging, pricing, and priorities.
Standardize Service Sales processes for opportunity identification, qualification, pipeline management, estimating, proposals, forecasting, approvals, handoffs, and reviews.
Drive consistent CRM utilization, opportunity hygiene, pipeline transparency, forecasting, and commercial accountability; define KPIs, scorecards, governance routines, and reporting with Service Business Operations and Sales Leadership.
Identify process barriers and performance gaps and lead cross-functional improvement initiatives that support coordinated customer experiences.
Govern centralized Service estimating teams and support capabilities; own estimating standards, tools, templates, proposal requirements, pricing practices, cost assumptions, quality controls, and commercial reviews.
Improve estimating responsiveness, consistency, accuracy, profitability, scalability, and customer experience; align estimating assumptions with scope, capacity, risk, and margin expectations.
Use estimating data and feedback to improve sales strategy, training, proposal quality, and win rates.
Lead Service Sales onboarding, training, coaching, and enablement for branch sales teams, Service leaders, Strategic Account teams, estimators, and other customer-facing roles.
Develop competency frameworks and learning paths covering agreements, renewals, projects, attach rates, digital services, customer-value and lifecycle selling, qualification, and commercial discipline.
Maintain playbooks, tools, templates, case studies, proposal examples, and best-practice content; measure program adoption and effectiveness and adjust as needed.
Support Regional Presidents, Branch Leaders, Service Leaders, and branch sales teams in developing and executing local growth plans.
Provide coaching and executive support for complex opportunities; serve as Service Sales subject-matter expert for National and Strategic Account teams and participate in customer meetings and executive presentations when needed.
Help resolve commercial ownership, account coordination, estimating, proposal, pricing, and handoff issues while preserving clear customer accountability; share successful practices across regions and branches.
Align with Sales Leadership on go-to-market strategy, enterprise priorities, seller enablement, account segmentation, governance, and customer engagement while complementing general Sales accountability.
Partner with Domain Leaders, Service Business Operations, Operations, Engineering, Finance, Legal, IT, HR, Marketing, and Communications to scale programs, manage risk, build capability, and communicate strategy.
Monitor agreement pipeline, conversion, renewals, attach, service projects, digital services, estimating, forecasts, and enablement results; provide executive reporting, reviews, forecasts, risk assessments, and recommendations.
Develop corrective actions for performance gaps and provide input to annual planning, resources, estimating capacity, investments, tools, and capability needs.
Continuously improve sales processes, customer value propositions, training, tools, governance, and organizational effectiveness.
Ensure customer engagements comply with applicable health, safety, environmental, legal, ethical, and company requirements; promote integrity, responsible selling, accurate commitments, and commercial risk discipline.
Perform supervisory responsibilities in accordance with company policies and applicable law, potentially including planning and assigning work, directing, coaching, appraising, rewarding or disciplining employees, addressing complaints, and resolving problems.