Director, Selling Experience
About The Position
The Director of Selling Experience provides insight into Saks Fifth Avenue’s culture, people, client experience, and business ownership. This leader oversees the team of Sales Managers and builds a high-performance culture, delivering on clients’ expectations to build loyalty, drive sales, and enhance the customer experience. The role oversees day-to-day business operations and models clienteling behaviors. In partnership with the VP/GM, the Director also acts as the store’s Chief Merchant, aligning merchandise with local needs and opportunities. The position requires flexibility in scheduling, including evenings, weekends, and holidays, as well as 100% availability to relocate within the United States for further assignments or potential promotion to Vice President, General Manager.
Requirements
- Minimum 5 years of luxury retail management experience leading fast-paced, high-volume retail sales environments.
- A respected and proven thought leader with a quantifiable record of delivering results and a customer-driven mindset in a large, complex organization.
- Experience developing and leading a clienteling culture, including VIC loyalty programs, client events and experiences, store marketing initiatives, and brand ambassadorship.
- Ability to develop, manage, and motivate an elevated sales team to deliver high-quality client experiences while driving company initiatives.
- Executive leadership presence and ability to present and report business trends and financials.
- Proficiency with available technology, including Google and Microsoft Office Suite.
- Flexible scheduling to meet business needs, including evenings, weekends, and holidays.
- 100% availability to relocate within the United States for additional Director of Selling Experience assignments and/or future promotion to Vice President, General Manager.
Responsibilities
- Directly oversee Selling Managers or Client Development Managers and develop high-potential leaders for promotion.
- Lead the team in creating and executing private personal-shopping experiences for discerning clients, including individual styling sessions, trunk shows, curated events, and top-client outreach.
- Drive the Saks clienteling culture and champion technology use to increase sales and enhance service.
- Partner with the VP/GM as the store’s Chief Merchant to align merchandise with local needs and opportunities.
- Oversee cost-effective day-to-day business operations in line with budgets, sales, and EBITDA targets.
- Coach leaders to manage performance effectively and improve their teams, partnering with the PBP team and Employee Relations Service Center.
- Coach the Management team to strengthen leadership effectiveness and increase team engagement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities across retail, distribution, digital, and corporate functions
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
