Director, Product Management (Instore Selling)

Lightspeed Commerce

11d

About The Position

The Director, Product Management (Instore Selling) defines strategy and drives execution across Lightspeed’s Instore Selling product portfolio, shaping differentiators across services, AI-driven insights, and customer experience. The role turns customer and market insights into a multi-year vision, aligns senior stakeholders and cross-functional teams around priorities, and builds the capabilities and operating models needed to deliver measurable merchant and business impact. The Director connects strategy across multiple product areas, identifies portfolio-wide opportunities and challenges, and makes trade-offs to maximize customer and business value. This leader sets direction at a scale beyond a single product or team, elevates product thinking across the organization, develops product leaders and teams, and fosters strategic clarity, collaboration, and accountability.

Requirements

Significant product management experience within software or technology companies, with a track record of measurable business and customer impact across multiple product areas.
Experience setting and executing strategy at a portfolio, platform, business unit, or organizational level beyond a single product or team.
Strong strategic and portfolio management capabilities, including prioritizing investments, navigating trade-offs, and making high-impact decisions across planning horizons.
Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities.
Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning.
Ability to translate customer insights, market trends, competitive intelligence, and business objectives into product strategies and measurable outcomes.
Ability to influence and collaborate with stakeholders at all levels across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.
Exceptional strategic thinking and judgment connecting customer needs, market opportunities, product investments, and organizational priorities.
Strong customer advocacy and empathy for retailers and other local businesses.
Excellent communication and storytelling skills to articulate strategy, build alignment, and adapt messaging to diverse audiences.
Collaborative, low-ego leadership style that builds trust, navigates ambiguity, and drives alignment without relying solely on formal authority.
Resilience, curiosity, and a bias toward action, continuous learning, and measurable impact.
University degree or equivalent practical experience.

Responsibilities

Define and communicate a multi-year product strategy across a substantial portfolio or business area, aligned with company priorities.
Guide investment and prioritization using customer insights, data, market dynamics, competitive intelligence, and business outcomes.
Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency.
Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio.
Translate strategy into objectives, investment priorities, and operating practices that enable teams to discover, test, and deliver solutions.
Address systemic challenges across teams and hold the organization accountable for customer and business outcomes.
Hire, develop, and retain product leaders and managers, strengthening strategic thinking, product judgment, and outcome ownership.
Elevate product management practices, organizational capabilities, and operating models across the business.
Foster an inclusive, collaborative culture that empowers teams to make effective decisions and share accountability.
Build executive and cross-functional alignment around product strategy, priorities, and trade-offs.
Communicate customer, market, and business challenges clearly to drive decisions and action.
Strengthen customer and retailer empathy while balancing speed, quality, and long-term value.