Director, Product Management (Instore Selling)
About The Position
The Director, Product Management (Instore Selling) defines strategy and drives execution across Lightspeed’s Instore Selling product portfolio. The role shapes differentiators across services, AI-driven insights, and the broader customer experience, translating customer and market insights into a multi-year vision and aligning senior stakeholders and cross-functional teams around strategic priorities. It builds capabilities and operating models to deliver measurable merchant and business impact, connects strategy across product areas, identifies portfolio-wide opportunities and challenges, and makes strategic trade-offs that maximize customer and business value. This leader sets direction at a scale beyond a single product or team, elevates product thinking across the organization, develops product leaders and teams, and fosters strategic clarity, collaboration, and accountability. The position leads portfolio strategy, execution, and outcomes; strengthens product management practices and organizational capabilities; and builds executive and cross-functional alignment around priorities and trade-offs. The role is offered with a flexible work environment and remote work policies. The stated U.S. base salary range is $220,000 to $255,000, depending on location and candidate qualifications; the position may also be eligible for discretionary short- and long-term incentives. Lightspeed offers employee benefits and describes a driven, diverse, and inclusive team focused on empowering communities.
Requirements
- Significant product management experience within software or technology companies, with a proven track record of measurable business and customer impact across multiple product areas.
- Demonstrated experience setting and executing strategy at a portfolio, platform, business unit, or organizational level, beyond a single product or team.
- Strong strategic and portfolio management capabilities, including prioritizing investments, navigating trade-offs, and making high-impact decisions across multiple planning horizons.
- Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities.
- Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning.
- Ability to translate customer insights, market trends, competitive intelligence, and business objectives into clear product strategies and measurable outcomes.
- Proven ability to influence and collaborate with stakeholders at all levels across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.
- Exceptional strategic thinking and judgment, connecting customer needs, market opportunities, product investments, and organizational priorities.
- Strong customer advocacy and empathy for the needs and challenges of retailers and other local businesses.
- Excellent communication and storytelling skills, including articulating strategy, building alignment, and adapting messaging to diverse audiences.
- Collaborative, low-ego leadership style that builds trust, navigates ambiguity, and drives alignment without relying solely on formal authority.
- Resilience, curiosity, and a bias toward action, continuous learning, and measurable impact.
- University degree or equivalent practical experience.
Responsibilities
- Define and communicate a multi-year product strategy across a substantial portfolio or business area, aligned with broader company priorities.
- Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes.
- Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency.
- Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio.
- Translate strategy into clear objectives, investment priorities, and operating practices that enable teams to discover, test, and deliver impactful solutions.
- Address systemic challenges across teams and hold the organization accountable for customer and business outcomes.
- Hire, develop, and retain product leaders and managers, strengthening strategic thinking, product judgment, and outcome ownership.
- Elevate product management practices, organizational capabilities, and operating models across the business.
- Foster an inclusive, collaborative culture that empowers teams to make effective decisions and share accountability.
- Build executive and cross-functional alignment around product strategy, priorities, and trade-offs.
- Communicate complex customer, market, and business challenges clearly to drive decisions and action.
- Strengthen customer and retailer empathy across the organization while balancing speed, quality, and long-term value.
Benefits
- Flexible work environment and remote work policies
- Flexible paid time off
- Equity options
- Contributions to pension plan
- Training and continuous learning opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Wellness benefits
- Life insurance
- Disability insurance
- 401(k) plan and match
- Paid parental leave top-up
- Paid time off
- Potential eligibility for discretionary short-term and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Director
