Director, Product Management (Instore Selling)
About The Position
The Director, Product Management will define strategy and drive execution across Lightspeed’s Instore Selling product portfolio, shaping differentiators across services, AI-driven insights, and the broader customer experience. The role translates customer and market insights into a multi-year vision, aligns senior stakeholders and cross-functional teams around strategic priorities, and builds capabilities and operating models to deliver measurable merchant and business impact. The Director will connect strategy across multiple product areas, identify portfolio-wide opportunities and challenges, and make trade-offs that maximize customer and business value. This leader will set strategy at a scale beyond a single product or team, elevate product thinking across the organization, develop product leaders and teams, and foster strategic clarity, collaboration, and accountability. The position works across product, Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions. Lightspeed describes a flexible work environment and offers remote work policies. The stated U.S. base salary range is $220,000–$255,000, depending on candidate location; the role may also be eligible for discretionary short- and long-term incentives.
Requirements
- Significant product management experience in software or technology companies, with a track record of measurable business and customer impact across multiple product areas.
- Demonstrated experience setting and executing strategy at a portfolio, platform, business-unit, or organizational level beyond a single product or team.
- Strong strategic and portfolio management capabilities, including prioritizing investments, navigating trade-offs, and making high-impact decisions across multiple planning horizons.
- Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities.
- Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning.
- Ability to translate customer insights, market trends, competitive intelligence, and business objectives into clear product strategies and measurable outcomes.
- Ability to influence and collaborate with stakeholders at all levels and across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.
- Exceptional strategic thinking and judgment, connecting customer needs, market opportunities, product investments, and organizational priorities.
- Strong customer advocacy and empathy for retailers and other local businesses.
- Excellent communication and storytelling skills to articulate strategy, build alignment, and adapt messaging to diverse audiences.
- Collaborative, low-ego leadership style that builds trust, navigates ambiguity, and drives alignment without relying solely on formal authority.
- Resilience, curiosity, and a bias toward action, continuous learning, and measurable impact.
- University degree or equivalent practical experience.
Responsibilities
- Define and communicate a multi-year product strategy across a substantial portfolio or business area, aligned with company priorities.
- Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes.
- Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency.
- Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio.
- Translate strategy into objectives, investment priorities, and operating practices that enable teams to discover, test, and deliver impactful solutions.
- Address systemic challenges across teams and hold the organization accountable for customer and business outcomes.
- Hire, develop, and retain product leaders and managers, strengthening strategic thinking, product judgment, and outcome ownership.
- Elevate product management practices, organizational capabilities, and operating models across the business.
- Foster an inclusive, collaborative culture that empowers teams to make effective decisions and share accountability.
- Build executive and cross-functional alignment around product strategy, priorities, and trade-offs.
- Communicate complex customer, market, and business challenges clearly to drive decisions and action.
- Strengthen customer and retailer empathy across the organization while balancing speed, quality, and long-term value.
Benefits
- Flexible paid time off and remote work policies
- Equity options
- Contributions to a pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Medical, dental, wellness, life, and disability insurance
- 401(k) plan and match
- Paid parental leave top-up
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
