Product Management Director

Wolters Kluwer•Waltham, MA

4d•$181,900 - $325,050

About The Position

The Product Management Director defines and executes product strategy for a product domain, portfolio segment, customer workflow, or business capability within the Health Research Segment. The role translates customer, buyer, market, workflow, and business insight into product direction, priorities, and measurable outcomes, creating customer and business value. It requires deep understanding of the professionals served and their workflows, and uses customer insight, product judgment, experimentation, and product telemetry to guide investment decisions and improve outcomes. The Director leads adoption of AI-enabled ways of working and Agentic Product Development Life Cycle practices across the domain, partnering with Engineering, Design, Product Marketing, Sales, Customer Success, Finance, Operations, and domain experts. Success is measured through customer value creation, product adoption, business outcomes, product quality, and the strength of products and teams within the Director’s area of responsibility. This role owns product strategy, priorities, commercial performance, and outcomes for Health Research. It sets product vision, portfolio strategy, and multi-year roadmaps; guides cross-functional teams and evidence-based experimentation; and develops pathways for transferring advances in AI and related technologies into core products with appropriate evaluation, governance, and lifecycle ownership. The Director also develops product-management capability and practices, coaches Product Managers, and communicates strategy, performance, risks, and recommendations to senior leaders and other stakeholders. The position operates with substantial autonomy, receiving guidance primarily on consequential strategic, financial, or organizational matters. It makes or recommends decisions affecting portfolio direction, investment priorities, customer experience, operating practices, and cross-functional commitments.

Requirements

Bachelor's degree or equivalent practical experience required.
Significant Product Management experience in enterprise software, SaaS, information services, or similarly complex technology environments.
Experience using AI to accelerate customer understanding, insight synthesis, experimentation, and product execution while maintaining strong human judgment.
Hands-on experience shipping products and experiences.
Demonstrated success defining product strategy and translating customer, market, workflow, and business insight into measurable outcomes.
Experience leading across multiple products, teams, or customer workflows.
Experience coaching Product Managers or improving product capability across teams.
Demonstrated success driving adoption of modern Product Management practices, operating-model evolution, or AI-enabled ways of working.
Experience building, launching, or scaling AI-enabled products and integrating AI into product-development practices.
Experience partnering effectively across Engineering, Design, Product Marketing, Sales, Customer Success, Finance, Operations, and senior stakeholders.
Deep customer orientation and ability to translate professional workflow understanding into valuable product and business outcomes.
Ability to guide teams in selecting customer-research methods, evaluating evidence quality, and synthesizing insight across a product domain.
Strong product judgment and ability to make difficult decisions under uncertainty while balancing customer value, business value, technical feasibility, and risk.
Strong strategic, commercial, and financial acumen, including product strategy, monetization, forecasting, prioritization, and investment decisions across a product domain.
Strong understanding of modern Product Management practices, including discovery, experimentation, product telemetry, adoption, and value realization.
Working fluency in AI-enabled product development and use of AI to accelerate learning, decision-making, and execution.
Ability to lead product outcomes in a complex, matrixed organization by aligning cross-functional teams, resolving dependencies, and influencing decisions without direct authority.
Strong communication and influence skills, adaptable to customers, librarian buyers, product teams, functional partners, and senior stakeholders.
Ability to coach others and create a culture of accountability, experimentation, continuous learning, and customer focus.

Nice To Haves

An advanced degree or relevant professional certifications.

Responsibilities

Develop a deep understanding of professionals served, their workflows, buyer preferences, and market forces, and use these insights to shape product strategy and priorities.
Use customer evidence, experimentation, product telemetry, and business performance to make product and investment decisions that improve adoption, retention, customer value, and business outcomes.
Own Health Research strategy, priorities, commercial performance, and outcomes; align investments, roadmaps, and teams to measurable results.
Validate customer value, competitive differentiation, and willingness to pay before scaling investment, then use adoption, usage, retention, expansion, and financial performance to improve results after launch.
Partner with relevant functions on commercialization, forecasts, and corrective action when outcomes fall short.
Scale AI-enabled ways of working and Agentic Product Development Life Cycle practices across the domain.
Align Product, Engineering, Design, Product Marketing, domain experts, Sales, Customer Success, Operations, and Finance around shared outcomes; clarify priorities and ownership and resolve dependencies.
Coach Product Managers where applicable, share learning across teams, and improve product practices, standards, and capabilities.
Define and champion product vision, portfolio strategy, and multi-year roadmaps for customer-facing platforms, research products, workflow solutions, and AI-enabled capabilities.
Translate market dynamics, customer needs, technology trends, and portfolio performance into strategic choices and investment priorities.
Identify and solve complex product, market, workflow, and operating-model problems that may affect business direction or performance.
Lead visible cross-functional programs and create alignment on product vision, portfolio priorities, business cases, sequencing, resources, risks, and measurable outcomes.
Guide multidisciplinary teams in converting technology capabilities, customer insight, and competitive intelligence into adaptable product roadmaps.
Run rapid, evidence-based experiments using emerging AI technologies and trusted content to test product concepts, agentic research workflows, prompts, evaluation rubrics, and experience designs.
Establish a repeatable path for transferring GenAI, language models, machine learning, and text and data mining advances into core product roadmaps, with appropriate evaluation, governance, and lifecycle ownership.
Lead market research, contextual inquiry, customer discovery, segmentation, competitive intelligence, and industry analysis to identify needs, differentiation opportunities, partnerships, and threats.
Define target users, jobs to be done, user journeys, product requirements, value propositions, success measures, and learning agendas for complex workflow solutions and product lines.
Engage customers, librarian buyers, subject-matter experts, strategic partners, and external stakeholders to validate opportunities, shape product design, and strengthen market relevance and credibility.
Negotiate with senior internal and external stakeholders to influence decisions, resolve competing priorities, and secure support for strategic product initiatives.
Communicate strategy, roadmaps, investment rationale, product performance, risks, dependencies, and recommended decisions to executives.
Establish product-management practices and performance measures that improve prioritization, execution quality, transparency, adoption, engagement, and business results.
Coach and develop Product Managers, strengthen AI product-management skills, and improve the quality and consistency of product practice.
Partner with Marketing and Sales on positioning, launch readiness, customer communications, enablement, and strategic opportunities; represent Product Management in appropriate customer and industry forums.
Represent Product Management in portfolio planning, financial and development planning, releases, operational reviews, and product maintenance decisions.
Balance long-term strategy and near-term execution through transparent trade-offs involving customer value, business value, feasibility, risk, responsible AI considerations, and speed.