Selling Technician

Friends and Family HVAC•Menifee, CA

11d•Onsite

About The Position

Friends & Family HVAC is hiring an experienced residential HVAC technician for an in-person field role serving Riverside County and surrounding counties. The technician will service, troubleshoot, and diagnose residential heating and cooling systems, complete Comfort Surveys and Home Analyses, and recommend repairs, upgrades, or replacements based on accurate findings. The role combines technical service with consultative sales: explaining findings, efficiency, warranties, and financing to homeowners; preparing estimates and proposals; and following up on sales opportunities. The position pays $16.90 per hour plus performance-based bonuses. The posting estimates first-full-year earning potential of $200,000–$350,000 in total hourly wages and bonuses; this is not guaranteed and depends on performance, available opportunities, and the written bonus plan. The role includes company-generated leads, a company vehicle for authorized business use, training, and advancement opportunities. Work is generally scheduled in eight-hour shifts, with schedule flexibility and overtime potentially required.

Requirements

At least 3 years of hands-on residential HVAC service and diagnostic experience.
Ability to accurately troubleshoot, service, and diagnose residential heating and cooling equipment.
Strong working knowledge of HVAC electrical components, refrigeration systems, airflow, and mechanical operations.
Strong communication and customer service skills, including the ability to explain technical findings clearly to homeowners.
Valid driver's license and a driving record that meets applicable company vehicle insurance requirements.
Ability to operate smartphones, tablets, diagnostic equipment, and company-approved software.
Strong organizational, time-management, and problem-solving skills.
Knowledge of applicable HVAC safety procedures, codes, and industry standards.
Ability to travel throughout Riverside County and surrounding service areas.
Ability to perform essential job functions with or without reasonable accommodation.
Knowledge and proficiency in professional HVAC hand tools and diagnostic equipment required for assigned duties.
Ability to comply with applicable Cal/OSHA requirements and wear required personal protective equipment.
Ability to perform fieldwork involving standing, walking, bending, twisting, kneeling, squatting, ladder climbing when authorized, and lifting or moving items up to 50 pounds.

Nice To Haves

Previous HVAC selling technician or consultative sales experience.
EPA Section 608 certification.
HVAC trade school education or relevant technical certifications.
Familiarity with Housecall Pro or similar field service software.

Responsibilities

Service, troubleshoot, and diagnose residential heating and cooling systems, including mechanical, electrical, airflow, and refrigeration systems.
Perform complete Comfort Surveys and Home Analyses.
Recommend repair, upgrade, or replacement options based on accurate findings.
Clearly and honestly explain findings, efficiency, warranties, and financing to homeowners.
Prepare accurate estimates and proposals and follow up on open opportunities.
Document work and customer records in Housecall Pro.
Assist with financing applications and collect payments according to company procedures.
Coordinate with dispatch, installation, and management teams.
Maintain tools and equipment in safe, working condition.
Meet performance goals, including a 40% or higher closing ratio on qualified marketed leads and an average system sale of $10,450 or more, consistent with customer needs and company pricing.
Treat company-generated leads and customer information as valuable company assets and maintain ethical, customer-focused sales practices.