Director of Security | Full-Time | The Paramount Baltimore

Oak View Group•Baltimore, MD

About The Position

The Director of Security directs full-time security guards and part-time event front-of-house staff, including security guards, ushers, and ticket takers. The role manages the venue’s guest services and security functions to provide guests with a safe, secure, welcoming, and comfortable entertainment experience. Responsibilities span personnel management, risk management, loss prevention, fire and life safety, training, guest services oversight, investigations, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention. The position pays an annual salary of $90,000–$95,000 and is based at The Paramount Baltimore. It will remain open until December 31, 2026.

Requirements

Bachelor’s degree from an accredited college, university, or school.
5–7 years of experience managing security operations at an arena, stadium, or similar public assembly facility.
Active State of Maryland Security Guard Certification (Maryland Guard Card), maintained throughout employment.
Experience communicating and working as a liaison with government resources, including police and fire departments, the U.S. Department of Homeland Security, the FBI, and other local, state, or federal resources.
Thorough knowledge of physical security systems, including CCTV, access control systems, walk-through metal detectors, and radio communication systems.
Ability to work in a fast-paced, high-pressure environment and strong interpersonal skills.
Ability to work flexible schedules, including overnights, weekends, and holidays.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Self-motivation and excellent organizational skills.
Ability to work independently while fostering a collaborative team environment.
Ability to lift and move objects and perform physical tasks as required.

Nice To Haves

Previous law enforcement experience.
CPR/AED/First Aid Certification.

Responsibilities

Oversee venue physical security systems, including cameras, access control, radio communications, and security software.
Hire and direct full-time and part-time employees to provide 24/7 building security coverage and support event needs.
Develop and maintain security and guest services policies and standard operating procedures.
Build collaborative relationships with internal departments and government entities, including police, fire, and EMS, and schedule services as needed.
Schedule security and guest services vendors, including equipment, K-9, patrols, and lost-and-found services.
Review and update the facility Emergency Response Plan manual and quick guide, and lead emergency preparedness programs and training.
Oversee the budget, approve purchases with leadership oversight, negotiate vendor contracts, and evaluate requests for security support or supplies.
Respond to guest inquiries, complaints, and security concerns, and work to prevent future issues.
Serve as the primary security contact for event management personnel during assigned events.
Promote a customer-service and public-relations philosophy among guest services and security staff.
Plan and provide comprehensive training for guest services and security staff.
Manage employee performance issues with HR assistance and track attendance according to policy.
Oversee employee personnel matters, including hiring, discipline, scheduling, and payroll.
Be present for events and perform other duties as assigned.