Security Guard | Full-Time | The Paramount Baltimore

Oak View Group•Baltimore, MD

About The Position

The Security Guard provides a safe, secure, and welcoming environment for guests, employees, performers, vendors, and visitors at The Paramount Baltimore. The role supports access control, crowd management, security screenings, emergency response, and enforcement of venue policies during events and daily operations. Security Guards are frontline representatives of the venue, delivering guest service while protecting people, property, and assets. The position pays $24.00 per hour.

Requirements

Active State of Maryland Security Guard Certification (Maryland Guard Card), maintained in active status throughout employment.
Strong customer service and interpersonal communication skills.
Ability to remain calm and professional in stressful situations and to observe and respond effectively to security concerns.
Knowledge of basic security procedures and emergency response practices.
Ability to work independently and as part of a team.
Strong conflict resolution and de-escalation skills.
Ability to prepare clear and accurate reports.
Dependability, integrity, and strong attention to detail.
Ability to follow directions and enforce policies consistently.

Nice To Haves

High school diploma or GED.
Previous security, customer service, law enforcement, military, guest services, or public safety experience.
Experience in sports and entertainment venues, arenas, stadiums, theaters, or convention centers.
First Aid, CPR, and AED certifications, or willingness to obtain certification.

Responsibilities

Monitor venue entrances, exits, restricted areas, and assigned spaces; verify credentials, tickets, and identification as required.
Conduct security screenings, including bag checks and use of screening equipment, and control access to backstage, premium, administrative, and operational areas.
Monitor venue activity and report suspicious behavior, security concerns, and unusual activity observed through surveillance systems as directed.
Provide security coverage for concerts, family shows, conventions, and special events; patrol concourses, seating areas, parking lots, loading docks, and backstage spaces.
Maintain order, enforce venue policies and guest conduct guidelines, and assist with crowd management and guest flow.
Provide customer service by responding professionally to guest questions, concerns, and complaints, promoting a welcoming environment, and assisting guests who need accommodations or accessibility assistance.
Respond to medical incidents, disturbances, hazards, and emergencies; assist with evacuations and emergency procedures; notify supervisors or emergency services as necessary; and help secure incident scenes and control crowds.
Prepare written reports documenting accidents, injuries, and security-related events.
Protect venue property and assets from theft, damage, vandalism, and unauthorized access; conduct routine inspections and report maintenance issues, hazards, and facility concerns.
Follow venue rules, security procedures, safety policies, and emergency protocols; maintain awareness of threats and operational risks; and participate in required training.
Use de-escalation techniques when possible, maintain professional appearance and conduct, and perform other assigned duties and projects.