Director of Concessions | Full-Time | The Paramount Baltimore

Oak View Group•Baltimore, MD

9d•$85,000 - $95,000

About The Position

Oak View Group is seeking an experienced Director of Concessions to lead food and beverage concession operations at The Paramount Baltimore. The role is responsible for operational planning, staffing, training, guest experience, financial performance, inventory management, and event execution. As a key leader for the new venue, the Director will help establish operational standards, build a high-performing team, and deliver an exceptional guest experience from opening day onward. The position pays an annual salary of $85,000–$95,000 and is bonus eligible. The posting states that the position will remain open until December 31, 2026. Full-time benefits include health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off, including vacation days, sick days, and 11 holidays.

Requirements

5–7+ years of food and beverage, concessions, restaurant, or hospitality management experience.
Demonstrated experience directing and/or managing large teams and high-volume events.
Strong financial and operational management skills.
Excellent communication and leadership abilities.
Strong understanding of labor management, inventory control, POS systems, and cash handling.
Ability to work independently and make decisions in a fast-paced environment.
Strong organizational and problem-solving skills.
Availability to work evenings, weekends, holidays, and event days as required.
Ability to stand and walk for extended periods, move throughout the venue during events, lift and carry heavy objects, and work in a fast-paced environment for extended periods.

Nice To Haves

Previous leadership experience in a high-volume venue, stadium, arena, theater, or event environment is strongly preferred.

Responsibilities

Oversee concessions operations for concerts, events, and other venue activities.
Develop and implement operating procedures and service standards.
Lead pre-event planning, event-day execution, and post-event reconciliation.
Ensure stands, bars, points of sale, and service areas are staffed, stocked, clean, and operational.
Monitor event operations and address guest, staffing, or operational issues.
Partner with venue leadership to ensure successful event execution.
Direct concessions revenue, labor, food and beverage costs, inventory, and other operating expenses.
Review sales and operational reports and identify opportunities to improve profitability.
Establish staffing plans based on attendance, sales projections, and business needs.
Ensure accurate cash handling, POS procedures, inventory controls, and daily reporting.
Monitor product mix and sales trends and recommend ways to improve revenue.
Recruit, train, coach, and develop concessions management and hourly team members.
Build a team culture focused on hospitality, accountability, teamwork, and operational excellence.
Set clear expectations and hold team members accountable to company and venue standards.
Develop managers and supervisors to lead event operations effectively.
Partner with HR on employee relations, performance management, and staffing needs.
Develop and maintain working relationships with venue management and key stakeholders.
Participate in event meetings, operational planning, and post-event reviews.
Communicate operational needs, challenges, and opportunities to senior leadership.
Represent Spectrum Catering & Concessions professionally with venue partners, clients, vendors, and guests.
Ensure compliance with health, sanitation, safety, alcohol service, cash-handling, and company policies.
Maintain food safety and sanitation standards throughout the venue.
Ensure employees are properly trained and follow applicable policies and procedures.