Director of Sales

Hyatt Place Itasca • Itasca, IL

12d • $60,000 - $80,000

About The Position

The Director of Sales leads sales efforts at a hotel, developing and implementing strategic sales and marketing plans to achieve revenue goals, enhance market share, and drive business growth. The role works closely with the management team to meet and exceed sales targets while fostering high performance and exceptional service.

The Director of Sales develops sales strategies, analyzes the market, manages sales budgets and forecasts, and pursues business opportunities such as corporate accounts, group bookings, and events. The role builds client and partner relationships, leads and develops the sales team, collaborates on marketing campaigns, manages promotional materials and the hotel's online presence, and handles important client negotiations. It also oversees the sales process and its performance metrics, coordinates with hotel departments, and reports to hotel leadership.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• At least 5 years of experience in hotel sales.
• At least 3 years of experience in a leadership role.
• A track record of achieving sales targets and driving revenue growth.
• Strong leadership, communication, and interpersonal skills.
• Excellent negotiation and client management abilities.
• Proficiency in hotel management software, CRM systems, and MS Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Nice To Haves

• Master's degree in Hospitality Management, Business Administration, Marketing, or a related field.

Responsibilities

• Develop and implement sales strategies to achieve revenue and profitability targets.
• Analyze the market to identify opportunities, trends, and competitors.
• Create and manage sales budgets, forecasts, and reports.
• Identify and pursue new business opportunities, including corporate accounts, group bookings, and events.
• Build and maintain relationships with key clients, travel agencies, and other partners.
• Attend industry events, trade shows, and networking functions to promote the hotel.
• Lead, mentor, and develop the sales team; set clear goals and expectations.
• Conduct performance evaluations and provide ongoing training and development.
• Promote a collaborative and positive work environment that encourages teamwork and innovation.
• Collaborate with marketing to develop and execute campaigns and promotional activities.
• Oversee sales collateral, presentations, and promotional materials.
• Manage the hotel's online presence, including website content and social media platforms.
• Maintain and grow client relationships through regular communication and personalized service.
• Handle high-level negotiations and contract discussions with clients.
• Address and resolve client issues or concerns promptly to support client satisfaction.
• Oversee the sales process from lead generation through contract signing and follow-up.
• Use hotel management software and CRM systems to track sales activities and performance.
• Monitor and analyze sales metrics and adjust strategies as needed.
• Coordinate with operations, catering, and finance to execute sales initiatives.
• Participate in management meetings to align sales goals with hotel objectives.
• Provide regular updates and reports to the General Manager and Regional Director of Sales.

Benefits

• Medical, dental, and vision insurance coverage options.
• Accrued paid time off for vacation, personal days, and illness, compliant with Illinois leave regulations.
• 401(k) retirement plan enrollment options.
• Employee discount programs at partner hotels and affiliate properties worldwide.
• Performance-based incentive programs tied to individual and team goals.
• Paid holidays.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director