Director of Revenue Management

AccorCorpo•New York, NY

4d•Onsite

About The Position

The Director of Revenue Management is responsible for optimizing hotel revenue and profitability across transient, group, and contract segments. The role oversees pricing, positioning, and inventory management in accordance with systems, policies, and procedures established by Ennismore. The Director develops and executes strategies to maximize rooms revenue and overall hotel profitability through an optimal mix of channels and segments, identifies future business opportunities, and partners with Sales, Marketing, and eCommerce to drive performance. In partnership with Sales and Marketing, the Director leads the annual rooms revenue budget and business planning process and is accountable for achieving established KPIs. This leader works with Sales, Marketing, Operations, and Finance to shape and execute an integrated commercial strategy. The role requires extensive forecasting, results analysis, and budgetary analysis, as well as sound knowledge of revenue management, reservations, sales, marketing, global distribution systems, and hotel financial statements. The position is based at a hotel in New York City, and willingness and ability to travel is required. Schedules may vary based on the property's business needs.

Requirements

Minimum of 3 years of progressive revenue management experience in a full-service property, with a proven record of delivering strong results and innovative solutions.
Extensive experience in forecasting, analyzing results, and conducting budgetary analysis.
Strong expertise in sales, revenue management, recruiting, training, and motivating managers.
Ability to understand customer requirements and translate them into effective revenue solutions.
Excellent organizational, time management, and multitasking skills, including the ability to manage competing priorities in a fast-paced environment.
Strong analytical, mathematical, and interpersonal skills.
Effective communication across all organizational levels, with excellent written and presentation skills in English.
Sound knowledge of revenue management, reservations, sales, marketing, global distribution systems, and hotel financial statements.
Proficiency in hotel PMS, CRS, RMS, BI systems, and external tools such as Demand360 and Agency360.
Proactive, accountable, and solution-oriented, with strong decision-making skills.
Methodical and process-driven, while remaining flexible and calm under tight deadlines.
Willingness and ability to travel.

Nice To Haves

Bachelor’s degree from an accredited institution in hospitality management, business management, or a related discipline is preferred.
Motivation to improve processes, embrace innovation, and leverage AI effectively.
Quick learner with a growth mindset who is willing to try new approaches.
Humble and open to ideas, and interested in contributing to a supportive, collaborative team.
Alignment with and commitment to Ennismore’s values.

Responsibilities

Maintain effective yield controls to optimize hotel revenue across distribution channels, with a strong focus on direct channels.
Monitor and evaluate market demand trends; ensure rates are accurately loaded and inventory is maintained across systems, including IDeaS and OPERA.
Prepare and analyze market segmentation, production, source contribution, daily pick-up, and pace reports to support pricing and inventory decisions.
Identify and coordinate revenue-driving initiatives to enhance hotel performance.
Lead weekly revenue strategy and commercial meetings.
Refine and implement strategies to improve RevPAR Index (RGI) and achieve budget and forecast goals.
Conduct quarterly audits, or more frequently as needed, to ensure strategies are executed effectively across channels for optimal profitability.
Ensure effective management of distribution channels, including Brand.com, ALL.com, call center, OTAs, GDS, IDS, and CRO.
Partner with Front Office and Operations to maximize upsell opportunities and optimize performance on high-demand and sell-out dates.
Lead pricing, positioning, and distribution strategies across market segments, with input from the Area/Regional Director or EVP of Revenue Management.
Collaborate with Sales, Marketing, Operations, and Finance on an integrated commercial strategy that drives total hotel performance.
Recommend improvements to revenue management processes, tools, and decision-making.
Lead the annual budgeting and pricing process.
Maintain hotel forecast accuracy within +/- 3%.
Complete other duties as assigned.