Director of Resort Operations

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

8d•Onsite

About The Position

Little Palm Island is a private-island luxury resort about 30 minutes from Key West, accessible by private ferry. The property features 30 luxury suites, a Balinese-style spa, and waterside dining, and welcomes guests seeking seclusion, wellness, exceptional cuisine, and personalized service. The Director of Resort Operations will help deliver the Managing Director and Noble House Hotels & Resorts’ vision for the property. This hands-on hospitality leader oversees daily resort operations and department leaders, develops high-performing teams, supports financial performance, and maintains the resort’s brand, quality, and luxury standards. The role has oversight across rooms division, wellness, property operations, marine services, spa, boutique, concierge, and guest services. The leader is expected to be visible throughout the property, mentor teams, step in where needed, and build discreet, meaningful connections with ultra-high-net-worth guests to ensure seamless, anticipatory service. The position is based on a remote four-acre island three miles out to sea and calls for a calm, solution-driven leader ready to embrace island life. The company describes its culture as one of individual distinction and collective soul, and supports associates in bringing their authentic selves to work.

Requirements

Proven background in luxury resort, island, or hospitality management.
Experience leading a team in a luxury setting.
Deep experience working with ultra-high-net-worth (UHNW) clients.
Hands-on, operationally driven leadership style and a visible presence across the property.
Ability to set strategic direction, mentor teams, and step in wherever needed to ensure an exceptional guest experience.
Calm, solution-driven mindset.
Readiness to embrace the beauty and remoteness of island life.

Responsibilities

Lead the daily operations of a luxury resort, ensuring exceptional guest experiences, operational excellence, and consistently high service standards.
Oversee department leaders and operations across rooms division, wellness, property operations, marine services, spa, boutique, concierge, and guest services.
Develop high-performing teams and maintain a culture of personalized, anticipatory hospitality.
Drive financial performance.
Partner with executive leadership to deliver seamless operations while upholding the property’s brand, quality, and luxury standards.
Maintain a visible, hands-on presence across the property, mentoring teams and stepping in where needed.
Build discreet, meaningful connections with elite guests and ensure their stays are seamless and memorable.
Handle administrative responsibilities associated with leading a team in a luxury resort setting.