Director of Residential Maintenance

Edgewood Properties•Piscataway Township, NJ

8d•Hybrid

About The Position

Edgewood Properties is a leading real estate development and management company headquartered in Piscataway, NJ. With a large, expanding portfolio of luxury residential, commercial, and mixed-use communities in primarily NJ and FL, Edgewood is committed to creating high-quality living environments and long-term value. Edgewood Properties is a vertically integrated company, handling all aspects of property development and management, from initial design to long-term maintenance. We are seeking an experienced Director of Residential Maintenance to oversee maintenance operations across a multi-family residential property portfolio. Edgewood Properties seeks an accomplished and strategic Director of Residential Maintenance to lead and oversee all maintenance and facilities operations for the multi-family residential portfolio. This senior leadership role will be responsible for setting and executing the company's maintenance strategy, ensuring the highest standards of property condition, operational efficiency, and resident satisfaction. The Director will report to senior leadership and will manage a team of maintenance managers, supervisors, and technicians as well as vendor/partners across a growing portfolio of residential properties in New Jersey and other markets.

Requirements

Minimum of 10+ years of progressive maintenance management experience, with at least 5 years in a senior leadership role overseeing a large, multi-site multi-family residential portfolio.
Experience with a portfolio of 5,000+ units is preferred.
Bachelor's degree in Engineering, Facilities Management, or a related field is preferred but not required.
Relevant industry certifications (e.g., CAM, CAPS) are a plus.
Deep knowledge of building systems, preventative maintenance programs, and the residential real estate procurement process.
Demonstrated ability to lead and develop large, distributed teams in a fast-paced, demanding environment.
Experience in preparing, managing, and analyzing operating and capital budgets.
Written and verbal communication skills, with the ability to report to the executive team and negotiate with vendors.
Familiarity with property management software (e.g., RealPage) and computerized maintenance management systems (CMMS) is highly desirable.
In-depth knowledge of applicable regulatory requirements and industry standards.

Nice To Haves

Bachelor's degree in Engineering, Facilities Management, or a related field is preferred but not required.
Relevant industry certifications (e.g., CAM, CAPS) are a plus.
Experience with a portfolio of 5,000+ units is preferred.
Familiarity with property management software (e.g., RealPage) and computerized maintenance management systems (CMMS) is highly desirable.

Responsibilities

Develop and implement the overall regionalized maintenance strategy for the residential portfolio, aligning it with company growth objectives and resident experience goals.
Oversee all aspects of maintenance operations, including preventative maintenance, work order fulfillment, unit turnovers, and capital improvement projects.
Ensure the effective operation of all mechanical, electrical, plumbing, HVAC, and life safety systems across all properties.
Implement standardized policies and procedures to ensure consistency, quality, and efficiency in all maintenance work.
Lead, mentor, and develop a high-performing maintenance team, including regional managers and on-site staff. Foster a culture of safety, technical excellence, and continuous improvement.
Manage and control the annual maintenance budget for the portfolio. Oversee capital expenditure planning and resource allocation to ensure cost-effective operations.
Negotiate and manage relationships with external contractors, service providers, and vendors. Implement centralized procurement efforts to maximize cost-efficiency and ensure quality.
Ensure all properties and maintenance operations comply with federal, state, and local regulations, including OSHA and EPA standards.
Lead the development and enforcement of safety policies and training programs for all maintenance personnel.
Maintain the highest possible standard of building conditions, ensuring that all resident repairs are handled quickly and courteously. Track and analyze maintenance metrics to identify and implement operational improvements.
Work cross-functionally with other departments, including property management, construction, and asset management, to ensure seamless operations and successful project execution.