DIRECTOR of RESIDENTIAL SERVICES
About The Position
The Director of Residential Services oversees residential programs at Suffolk locations and coordinates clinical, personnel, and programming services. The position is full-time, salaried, and 40 hours per week. Schedule flexibility is required to meet program needs, and emergencies may require nights and weekends. The role includes 24/7 on-call accessibility. The Director supervises and develops the management team, ensures services meet regulatory standards, advocates for individuals served, and supports residential budgets and intake. The role also involves using electronic systems to improve departmental efficiency and measure outcomes. The position requires becoming a certified trained investigator and becoming a certified trainer in either CPR/First Aid or Strategies for Crisis Intervention & Prevention, including teaching two classes annually.
Requirements
- Bachelor of Arts degree in Human Services or a related field.
- Two years of experience in residential management, plus an additional two years in ID/DD program services.
- Excellent communication skills.
- Valid driver’s license.
- Ability to work a flexible schedule based on program needs, including nights and weekends during emergencies.
- Ability to provide 24/7 on-call accessibility.
- Must become a certified trained investigator; this is a condition of employment.
- Must become a certified trainer in either CPR/First Aid or Strategies for Crisis Intervention & Prevention and teach two classes per year.
Responsibilities
- Train, coach, mentor, and supervise the management team.
- Assume QIDP (Qualified Intellectual Disabilities Professional) responsibilities when a QIDP is absent.
- Actively participate in agency committees and projects.
- Ensure program services are consistent with regulatory standards.
- Coordinate clinical, personnel, and programming services.
- Drive agency vans safely and participate in the agency driver safety course.
- Advocate for individuals served and provide protective oversight.
- Assist with preparing and implementing residential budgets, including monitoring budgets and residential accounts.
- Participate in the intake process for individuals referred for placement.
- Oversee electronic systems to improve departmental efficiency and measure outcomes.
- Maintain 24/7 on-call accessibility.
- Become a certified trained investigator and assist with investigations as assigned by the Quality Assurance Department.
- Become a certified trainer in either CPR/First Aid or Strategies for Crisis Intervention & Prevention, teach two classes per year, and assist with training clusters as needed or requested.
Benefits
- Affordable medical, dental, and vision insurance for the employee and family.
- Company matching 403(b) program.
- Generous paid time off policy.
- Tuition and textbook reimbursement.
- Regular incremental bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Director
