Director of Residential Services
About The Position
The Director of Residential Services provides strategic and operational leadership for residential programs serving individuals with Intellectual and Developmental Disabilities (IDD) and Acquired/Traumatic Brain Injuries (ABI/TBI). Reporting directly to the Vice President of Residential Services, the Director is responsible for the overall quality, compliance, staffing, fiscal performance, and service outcomes of approximately 34 residential locations. The role oversees residential program operations and leadership staff, promotes person-centered supports, monitors service plans and outcomes, and manages budgets, staffing resources, and operational efficiency. The Director travels regularly between residential locations and participates in on-call responsibilities, responding to emergencies as needed. Schedule: Monday–Friday, 8 a.m.–4 p.m. Salary: $90,000–$100,000.
Requirements
- Bachelor's degree in Human Services, Social Work, Psychology, Rehabilitation Services, Healthcare Administration, Business Administration, or a related field; the posting lists the degree as required preferred.
- At least five years of progressive leadership experience in residential services, human services, healthcare, developmental disabilities, brain injury services, or a related field.
- Demonstrated experience with budgeting, staffing management, regulatory compliance, and residential operations.
- Strong leadership, communication, and team-building skills.
- Knowledge of person-centered service delivery principles.
- Valid driver's license and acceptable driving record.
- Ability to travel regularly between residential locations.
- Successful completion of all required background checks.
- Ability to participate in on-call responsibilities and respond to emergencies as needed.
Nice To Haves
- Experience supervising management-level staff.
- Experience supporting individuals with IDD and/or ABI/TBI.
Responsibilities
- Provide leadership, supervision, and support to Assistant Residential Directors and assigned leadership staff.
- Oversee the daily operations and performance of approximately 34 residential programs.
- Conduct regular program reviews and site visits to monitor service quality, staff performance, and regulatory compliance.
- Ensure delivery of high-quality supports that promote dignity, independence, self-determination, community inclusion, and quality of life.
- Monitor implementation of Individual Support Plans, behavioral supports, rehabilitation goals, and other service plans.
- Advocate for the health, safety, and rights of individuals receiving services.
- Assist with the development and management of residential budgets.
- Monitor program expenditures, staffing resources, and overall fiscal performance.
- Review and manage Full-Time Equivalent (FTE) utilization and staffing patterns.
- Ensure compliance with DDS add-on hours contracted by location.
- Implement strategies that support operational efficiency and responsible resource management.
- Travel regularly between residential locations.
- Participate in on-call responsibilities and respond to emergencies as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Director
