Director of Residential Health Services/Wellness Navigator

Life Care Services•Towson, MD

6d•Onsite

About The Position

The Director of Residential Health Services/Wellness Navigator evaluates residents’ independent living needs, teaches self-help techniques, helps residents navigate services across the continuum of care, supervises department staff, and oversees programs that support wellness, independence, and appropriate levels of care. The role promotes residents’ intellectual, occupational, social, environmental, spiritual, emotional, nutritional, and physical wellbeing. The position oversees the Residential Health Services office and its services, including resident assessments, health screenings, coordination of care, emergency response, records and billing, staff supervision, regulatory compliance, and program outreach. The Director works with residents, families, physicians, and other community staff to respond to changes in resident needs and coordinate services or transitions in care.

Requirements

Current RN or LPN license issued by the State.
Two years of experience working in geriatrics in long-term care, home health, or another healthcare setting.
Excellent verbal and written communication skills for communicating with groups and individuals from different populations, including people with disabilities.
Effective organizational skills, including prioritization, delegation, management of multiple priorities, time management, and problem-solving.
Strong interpersonal skills, including the ability to motivate and encourage behavior change in support of independence, quality of life, and wellness.
Ability to work independently with minimal supervision and a self-starting, highly motivated approach.
Understanding of the importance of updating the supervisor about concerns or changes within the community or program.
Ability to operate normal office equipment and equipment such as electric carts, wheelchairs, walkers, and oxygen equipment.
Ability to pass pre-employment screening, including a fitness-for-duty physical, criminal background check, drug test, and employment reference checks.

Nice To Haves

Organizational or management experience supervising others.

Responsibilities

Provide day-to-day oversight of the Residential Health Services office and ensure service delivery standards are met.
Manage and respond to daily resident check-ins and emergency call-light or pendant systems.
Enter resident care information into the electronic medical record system.
Coordinate or provide resident health services, including pre-admission screenings, routine physical examinations, laboratory studies, therapeutic procedures, acute and chronic condition management, clinical screening visits, and ambulatory lab and x-ray services.
Monitor resident infections and accidents and notify families and physicians of incidents.
Lead the Resident Assessment Committee in identifying and recommending additional services or transitions within the continuum of care.
Communicate with residents and family members when changing needs require additional services or a move within the continuum of care.
Assess residents, coordinate additional care, communicate with medical personnel and family members, and follow up after emergencies.
Coordinate residents’ return to Blakehurst, including transportation, medications, and a light meal.
Maintain communication with physicians, families, and staff regarding resident status.
Support resident independence through individual and group education on disease prevention, adaptive equipment and techniques, and chronic disease management.
Support residents and families in dealing with aging and illness, and help new residents adjust to community living.
Monitor private-duty personnel in accordance with the community’s Personal Service Provider Policy.
Maintain complete reports, records, physician orders, care plans, progress notes, and surveys while protecting confidentiality.
Maintain schedules of care and chargeable services, submit monthly itemized resident charges to the Director of Accounting, and submit appropriate billings.
Assist with coordinating services for residents admitted to or discharged from the Health Center.
Maintain department budget records, monitor expenditures, and explain or justify variances as appropriate.
Plan outreach and marketing for Residential Health Services program components.
Ensure compliance with regulatory agencies.
Participate in interviewing, selecting, training, supervising, and evaluating Residential Health Services staff.
Report malfunctioning equipment promptly and keep the supervisor informed of concerns or changes within the community or program.