Director of Residential Health Services/Wellness Navigator

Harbour Village•Towson, MD

7d•$84,000 - $103,000•Onsite

About The Position

The Director of Residential Health Services/Wellness Navigator evaluates the independent living needs of residents, teaches self-help techniques, helps residents navigate available services and transitions across the continuum of care, and supervises department staff. The position oversees programming and develops future programs to address residents’ wellness needs, promote independence, support optimal well-being, and provide an appropriate level of care across intellectual, occupational, social, environmental, spiritual, emotional, nutritional, and physical dimensions. The Director provides day-to-day oversight of the residential health services office and its resident services, including health screenings, routine physical examinations, laboratory studies, therapeutic procedures, acute and chronic condition management, clinical screening coordination, and ambulatory lab and X-ray services. The role responds to resident check-ins and emergency call systems, documents care in the EMR, monitors infections and accidents, coordinates responses to emergencies and returns from care, and communicates with residents, families, physicians, and staff. The position leads Resident Assessment Committee work, coordinates services and transitions within the continuum of care, supports residents and families through aging and illness, and promotes independence through wellness education. Additional responsibilities include resident orientation, monitoring private-duty personnel, maintaining confidential clinical and service records, schedules, charges, and budget records, outreach and marketing, regulatory compliance, and staff recruitment, training, supervision, and evaluation.

Requirements

RN or LPN license issued by the State.
Two years of experience working in geriatrics in long-term care, home health, or another health care setting.
Excellent verbal and written communication skills with groups and individuals from different populations, including people with disabilities.
Effective organizational skills, including prioritization, delegation, managing multiple priorities, time management, and problem-solving.
Strong interpersonal skills, including the ability to motivate and encourage behavior change that supports independence, quality of life, wellness, and chronic disease management.
Self-starter who is highly motivated and able to work independently with minimal supervision.
Ability to understand the importance of updating the supervisor about concerns or changes in the community or program.
Ability to use normal office equipment and operate electric carts, wheelchairs, walkers, and oxygen equipment, and promptly report malfunctioning equipment.
Ability to pass pre-employment screening, including a fitness-for-duty physical, criminal background check, drug test, and employment references.

Nice To Haves

Organizational or management experience supervising others.

Responsibilities

Provide day-to-day oversight of the residential health services office and ensure standards for resident services are met.
Manage and respond to daily resident check-ins and emergency call light/pendant systems; enter care information into the EMR.
Provide or coordinate pre-admission health screenings, routine physical examinations, laboratory studies, therapeutic procedures, acute and chronic condition management, clinical screening visits, and ambulatory lab and X-ray services.
Monitor resident infections and accidents and notify families and physicians of accidents or incidents.
Lead the Resident Assessment Committee with community team members to identify and recommend additional services or moves within the continuum of care.
Communicate with residents and family members when a change in condition requires additional services or a move within the continuum of care.
Assess residents, coordinate additional care, communicate with medical personnel and family members, and follow up after emergencies.
Coordinate residents’ return to Blakehurst, including transportation, medications, and a light meal.
Maintain communication with physicians, families, and appropriate staff regarding resident status.
Support or improve resident independence through individual and group education on disease prevention, adaptive equipment and techniques, and wellness and health management.
Support residents and family members in coping with aging and illness.
Assist new residents with orientation and adjustment to community living.
Monitor private-duty personnel in accordance with the community’s Personal Service Provider Policy.
Maintain complete reports, records, physician orders, care plans, progress notes, and surveys, and protect the confidentiality of resident information.
Develop and maintain schedules of care and chargeable services; submit itemized resident charges to the Director of Accounting monthly.
Coordinate services for residents admitted to or discharged from the Health Center.
Maintain department budget records, monitor and control expenditures, explain variances as appropriate, and submit billings for department services.
Plan outreach and marketing for Residential Health Services program components.
Ensure compliance with regulatory agencies.
Participate in interviewing, selecting, training, supervising, and evaluating residential health services staff.