Director of Resident Services

SR COMPANIES LLC•Bluffton, SC

2d•Onsite

About The Position

The Director of Resident Services is responsible for enhancing and improving the SRIM experience, particularly in Heartful Care, for residents and their families. The role manages resident health care and the Resident Services/Nursing Department, supports associates, oversees department budgets and scheduling, and ensures compliance with assisted-living health care regulations and HIPAA. The Director also assumes responsibility for community management when the Executive Director is absent and serves as essential personnel during emergencies.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Valid nursing license.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups, clients, customers, and the public.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
Knowledge of word processing software, payroll systems, and electronic medical records.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Demonstrate and promote SRIM's Golden Rule core value in interactions with residents, families, visitors, and associates.
Accept responsibility and accountability for management of the community in the Executive Director's absence.
Manage the health care of residents and disseminate relevant information to families and associates.
Make sound decisions, understand their impact, and manage priorities.
Accept calls from staff during nights and weekends.
Conduct meetings and trainings as required or requested.
Communicate clearly, accurately, and promptly.
Review associate applications, check references, and interview applicants.
Monitor associates' work and performance; coach and counsel associates respectfully and complete performance evaluations according to policy.
Monitor weekly expenditures to ensure compliance with monthly department budgets.
Schedule associates based on budgeted FTEs and prepare assignments to support efficiency.
Provide hands-on care as needed to meet residents' needs.
Evaluate residents to determine levels of care and services.
Participate in monthly ECC and LNS meetings with the corporate director of nursing.
Ensure medication orders are accurate on the MORS.
Review and investigate incident reports and recommend appropriate actions or follow-up to the Executive Director.
Understand and follow assisted-living regulations and health care laws.
Maintain a safe and secure environment, free of objects or situations that could cause harm or falls.
Practice good body mechanics and safe working habits.
Follow established policies and procedures in emergencies and act as essential personnel, especially during emergencies.
Wear clean and appropriate dress according to established policy.
Understand and comply with HIPAA regulations.
Take initiative, seek additional information, and offer solutions or suggestions.
Perform other reasonable duties as assigned or requested and willingly take on special projects or assignments.
Directly supervise the Resident Services/Nursing Department in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.