Director of Resident Services

Friends Homes • Greensboro, NC

4d

About The Position

The Director of Resident Services provides guidance and support to independent living residents to help ensure an exceptional resident experience. The role helps residents stay informed, receive appropriate support for independent living, and connect with resources when needs arise. Working with an interdisciplinary team, the Director manages successful transfers to higher levels of care and educates residents about services and care available at Friends Homes before, during, and after residency.

The Director oversees a team that provides customer service and addresses residents’ spiritual and social service needs. Responsibilities include leading the Resident Services Department, coordinating resident and family support, assessing prospective residents for independent living, facilitating transitions and programs, documenting interactions, addressing concerns and emergencies, and maintaining resident information resources.

Requirements

• Bachelor of Science in Social Work or a related field.
• Excellent communication skills.
• Proficiency with computers and other electronic equipment.
• Strong technical aptitude for learning electronic software.
• Ability to be available and on-call 24/7.

Nice To Haves

• Licensed Clinical Social Worker (LCSW) preferred.
• Experience working with older adults; long-term care experience desired.
• Knowledge of or familiarity with insurance basics.
• Training and experience in counseling skills preferred.
• Teaching and/or public speaking experience preferred.

Responsibilities

• Oversee the Resident Services Department, including the concierge, resident services coordinator(s), clinic, and others as assigned.
• Provide guidance, resources, and support to residents and their families regarding identified needs.
• Conduct prospective resident interviews to assess medical appropriateness for Independent Living.
• Assist new residents with transitioning into the community and coordinate quarterly orientation programs.
• Manage internal resident transfers when a higher level of care is needed.
• Coordinate residents’ emotional, financial, physical, spiritual, and social service needs.
• Document interactions with residents, families, and representatives in resident records.
• Develop and facilitate support groups and programs addressing residents’ social, emotional, and spiritual needs.
• Support Resident Association committees, newcomer events, and community activities.
• Participate in interdisciplinary care planning, department meetings, and transitions of care.
• Address resident concerns, report safety issues, and ensure Resident Rights are upheld.
• Respond to resident emergencies as needed, coordinating services to ensure resident safety.
• Coordinate the Independent Living move-out process to ensure a timely and supportive transition.
• Maintain and update the Independent Living Handbook and resident FAQ resources.
• Participate in the Manager on Duty rotation as needed.
• Perform other duties as assigned.

Benefits

• Discounted meals from select on-site venues.
• Access to employee gyms and indoor pool.
• Onsite employee health clinic.
• Medical, dental, and vision insurance.
• Insurance options for family members.
• Disability and life insurance coverage.
• Multiple spending account options, such as an FSA.
• 401(k) retirement plan.
• Paid Annual Leave (PAL).
• Access to earned wages before payday.
• Employee scholarship opportunities.
• Referral bonus program.
• Employee Assistance Program (EAP).
• Credit union membership options.
• Discounted tickets and local perks.
• Employee events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director