Director of Resident Experience

Mira Vie at Forsgate•Monroe Township, NJ

About The Position

The Director of Resident Experience is responsible for resident activities at a managed community. The role coordinates internal and external activities, creates the monthly activity calendar, arranges outside entertainment, assesses resident preferences, and develops programs to meet residents’ needs. The Director communicates with the management company on appropriate matters and works with community leadership to support resident engagement and related events.

Requirements

High school diploma or equivalent.
Prior management or supervisory experience.
Excellent verbal and written communication skills.
Valid driver’s license and clear driving record.

Nice To Haves

Associate or bachelor’s degree, strongly preferred, in social service, business, or a related field.
At least three years of experience in assisted living or memory care, preferred.
Experience with Microsoft Word and Excel, preferred.

Responsibilities

Assess new and existing residents’ interests and activity needs, including meeting each new resident within seven days of move-in and completing a Resident Interest Worksheet.
Orient residents to the activity program and explain how to access activities.
Coordinate and carry out daily resident activities within budget limitations.
Develop a monthly calendar of events that addresses residents’ intellectual, physical, spiritual, and social needs.
Promote activities within the building to improve resident participation.
Follow the activity schedule as written, making minimal changes or cancellations.
Arrange entertainment for residents within budgetary allotments.
Manage spending on activity supplies and entertainment within the approved budget.
Hold a quarterly resident event that can also support marketing efforts.
Work with the Community Relations Director and other management staff to plan, advertise, set up, and clean up resident events.
Provide and staff transportation for resident activities and other needs, including scheduled outings and medical trips.
Coordinate activity outings and transportation for medical visits with the assisted living community.
Ensure personal and staff safety, address unsafe actions, and comply with the Safety Committee Standard.
Assist the Executive Director, when required, with workplace injury investigations, return-to-work processes, and communications with the injured worker’s care provider and management company.
Foster teamwork, show initiative, support coworkers beyond assigned responsibilities, and contribute positively to coworkers, residents, and visitors.
Perform other duties as assigned or needed.