Resident Experience Director

Revel Communities, LLC • Colorado Springs, CO

8d

About The Position

The Resident Experience Director owns the resident experience and the memories that follow. This role designs and leads programming that reflects the Revel brand and leads a hospitality team serving residents, families, and prospects. The director develops resident experience strategy and calendars aligned with health, engagement, and retention goals; oversees hospitality standards, first impressions, transportation, and the Homecoming onboarding program; and hires, trains, and coaches the Resident Experience team. The role also collaborates with Sales/Marketing and vendors, manages budgets and inventory, and serves as Manager on Duty as needed.

Requirements

• At least 3 years of experience in program or curriculum development in hospitality, education, senior living, or a similar field.
• At least 1 year of leadership experience.
• Calm, data-informed decision-making skills and excellent interpersonal skills.
• Comfort with MS Office and mobile and office technology.
• Valid driver’s license.

Responsibilities

• Develop resident experience strategy and programming calendars aligned with health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team.
• Collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory.
• Serve as Manager on Duty as needed.
• Design and lead programming that reflects the Revel brand and delights residents, families, and prospects.

Benefits

• Professional development opportunities.
• Paid holidays, vacation, and sick time (eligibility varies for part-time and full-time team members).
• Medical, dental, and vision insurance (full-time team members).
• On Demand Pay.
• Complimentary meals and guest suite privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed