Resident Experience Manager

Hillpointe • Winder, GA

1d • Onsite

About The Position

The Resident Experience Manager supports leasing and resident satisfaction efforts while promoting community occupancy, retention, and revenue goals. The role executes daily leasing activities and renewal engagement with prospective and current residents while delivering excellent customer service. It also identifies operational improvements, contributes innovative solutions, and stays current with industry trends.

The manager works in a fast-paced, customer-focused environment, primarily in a leasing office and regularly throughout the community, both indoors and outdoors. The schedule may include weekends, evenings, and occasional holidays based on business needs and occupancy goals. Local travel within the community or to nearby properties may be required. The employee is expected to maintain a professional appearance and demeanor while representing the community and brand.

Requirements

• Two or more years of property management experience.
• Ability to work a flexible schedule, including weekends.
• Detail-oriented, with excellent organizational and time management skills.
• High school diploma or equivalent.
• Ability to quickly learn new software systems, understand data in relation to goals, and communicate outcomes.
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel, if required.
• Ability to sit, stand, walk, bend, kneel, stoop, and reach frequently while performing daily duties.
• Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas; climb stairs and navigate multi-story buildings as required.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to operate standard office equipment, including computers, phones, printers, and mobile devices.
• Ability to communicate effectively in person, over the phone, and electronically.
• Sufficient visual and auditory ability to observe surroundings, read documents, and interact with residents, prospects, and team members.

Nice To Haves

• Previous experience in leasing, sales, customer service, or a related field.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Use CRM and leasing software to track follow-up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Respond promptly to inquiries and concerns from prospects, residents, and internal stakeholders.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement.
• Promote resident satisfaction to help achieve the highest level of overall retention each month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED