Resident Experience Manager

Hillpointe • Winder, GA

19h • Onsite

About The Position

The Resident Experience Manager supports leasing and resident satisfaction efforts and promotes occupancy, retention, and revenue goals at the community. The role executes daily leasing activities and renewal engagement with prospective and current residents while delivering excellent customer service. The manager identifies operational improvements, contributes innovative solutions, and stays current with industry trends. The position also leads and supports the guest service team, helping ensure performance standards and occupancy goals are met.

Requirements

• At least two years of property management experience.
• Ability to work a flexible schedule, including weekends.
• Detail-oriented, with excellent organizational and time-management skills.
• High school diploma or equivalent.
• Ability to quickly learn new software systems, understand data in relation to goals, and communicate outcomes.
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel, if required.

Nice To Haves

• Previous experience in leasing, sales, customer service, or a related field.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Use CRM and leasing software to track follow-up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to support their satisfaction.
• Respond promptly to inquiries and concerns from prospects, residents, and internal stakeholders.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay current with industry trends and best practices for continuous improvement.
• Support resident satisfaction and efforts to achieve the highest overall retention each month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED