Resident Experience Associate

Bozzuto • Pittsburgh, PA

6d

About The Position

At Bozzuto, the Resident Experience Associate helps create extraordinary experiences for prospects, residents, and fellow team members. As a first point of contact for prospects and residents, this role creates positive first impressions, builds relationships, and helps people feel at home. The associate supports occupancy and retention goals, addresses customer needs, helps maintain an impeccable community, and contributes to resident engagement through events and social media. The role may require weekend or evening work depending on the shift, and the associate is expected to obtain a leasing license within the first 90 days of employment.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Outstanding written and verbal communication skills.
• Sharp professional appearance.
• Competence with various software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.
• Willingness to obtain a leasing license within the first 90 days of employment.

Responsibilities

• Follow up with prospects, provide information about the community and neighborhood, and convert leads into community tours.
• Coordinate community tours with the leasing team to contribute to occupancy goals.
• Resolve problems and provide timely assistance to residents and prospects.
• Plan and execute events and activities that engage residents and foster community.
• Help achieve resident retention goals by delivering consistently positive experiences and maintaining a meticulously cared-for community.
• Generate awareness and interest through social media.
• Encourage satisfied customers to write reviews on social networking sites.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Work weekends or evenings depending on the shift.
• Obtain a leasing license within the first 90 days of employment.
• Engage customers in meaningful conversations and personalize interactions.
• Follow up with customers and seek opportunities to enhance their experience.
• Help ensure the community is impeccable and cover for team members when needed.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Programs supporting career development and growth.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed