Resident Experience Associate

Bozzuto • Pittsburgh, PA

7d

About The Position

At Bozzuto, the Resident Experience Associate helps create exceptional experiences for prospects and residents. As the first point of contact when people arrive, this team member creates positive first impressions, builds relationships, and personalizes interactions to help customers feel at home. The role supports leasing and occupancy goals, resident satisfaction and retention, community engagement, and the care and organization of shared spaces.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Outstanding written and verbal communication skills.
• A sharp professional appearance.
• Competence with various software, apps, and computer programs.
• An eye for detail and the ability to anticipate customer needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds.
• Willingness to obtain a leasing license within the first 90 days of employment.

Responsibilities

• Follow up with prospects and provide helpful, compelling information about the community and neighborhood to convert leads into community tours.
• Coordinate community tours with the leasing team to contribute to desired occupancy levels.
• Solve problems and provide timely assistance to residents and prospects with care.
• Plan and execute events and activities that engage residents and foster a sense of community.
• Support resident retention and brand loyalty by ensuring consistently positive experiences and a meticulously cared-for community.
• Generate awareness, interest, and excitement through social media.
• Encourage satisfied customers to write reviews on social networking sites.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Work weekends or evenings depending on the shift.
• Obtain a leasing license within the first 90 days of employment.
• Engage people in meaningful conversations and help them feel at home.
• Follow up meticulously with customers and seek opportunities to enhance their experience.
• Help keep the community impeccable and cover for team members when needed.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with a company match.
• Tuition reimbursement and other career development and growth programs.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed