Resident Experience Manager

The Fairways At Naples•Naples, FL

3d•Onsite

About The Position

Distinctive Living is seeking a full-time Director of Resident Experience for its Fairways at Naples community. The role is responsible for resident activities, including coordinating internal and external programming, creating the monthly activity calendar, arranging entertainment, assessing resident preferences, and communicating appropriate matters to the management company. The position also provides and staffs transportation for resident activities and other resident needs, and works with community leadership on resident events that may support marketing efforts.

Requirements

High school diploma or equivalent required.
Prior management or supervisory experience.
Excellent verbal and written communication skills.
Valid driver’s license and clear driving record.

Nice To Haves

Associate or bachelor’s degree in Social Service, Business, or a related field strongly preferred.
At least three years of experience in assisted living or memory care preferred.
Experience with Microsoft Word and Excel preferred.

Responsibilities

Assess residents’ interests and activity needs at move-in and on an ongoing basis; complete the Resident Interest Worksheet and meet with new residents within seven days of move-in.
Orient residents to the activity program and explain how to access activities.
Coordinate and carry out daily resident activities within budget limitations.
Develop a monthly calendar of events that addresses residents’ intellectual, physical, spiritual, and social needs; promote activities, follow the schedule with minimal changes or cancellations, and arrange entertainment within budget.
Manage spending on activity supplies and entertainment within the allocated budget.
Organize quarterly resident events that may also serve marketing efforts, working with the Community Relations Director and other management staff on planning, advertising, setup, and cleanup.
Provide and staff transportation for resident activities and other needs, including scheduled outings and medical trips; coordinate activity and medical transportation with the assisted living community.
Promote safe work practices for themselves and employees reporting to them, manage unsafe actions, and comply with the Safety Committee Standard.
Assist the Executive Director, when required, with workplace injury investigations, return-to-work matters, and communications with the injured worker’s care provider and management company.
Foster teamwork, show initiative in overcoming obstacles, assist others beyond assigned responsibilities, and contribute positively to co-workers, residents, and visitors.
Perform other duties as assigned or needed.