Director of Resident Experience

Mira Vie at Toms River•Toms River, NJ

About The Position

Distinctive Living is seeking a full-time Director of Resident Experience for its Mira Vie Toms River community. The Director is responsible for the community’s resident activities, including assessing residents’ interests and needs, coordinating internal and external activities, developing a monthly calendar, arranging entertainment, and communicating with the management company on appropriate matters. The role also supports resident outings and transportation, quarterly events that may support marketing efforts, and workplace safety. The position calls for collaboration with residents, coworkers, the Community Relations Director, other management staff, and the Executive Director.

Requirements

High school diploma or equivalent required.
Prior management or supervisory experience.
Excellent verbal and written communication skills.
Valid driver’s license and clear driving record.

Nice To Haves

Associate or bachelor’s degree in Social Service, Business, or a related field is strongly preferred.
At least three years of experience in assisted living or memory care is preferred.
Experience with Microsoft Word and Excel is preferred.

Responsibilities

Assess resident interests and activity needs at move-in and on an ongoing basis; complete Resident Interest Worksheets and meet new residents within seven days of move-in.
Orient residents to the activity program and explain how to access activities.
Coordinate and conduct daily resident activities within budget limitations.
Develop a monthly calendar of events addressing residents’ intellectual, physical, spiritual, and social needs; promote activities and follow the schedule with minimal changes or cancellations.
Arrange entertainment within budget and comply with spending limits for activity supplies and entertainment.
Plan and hold a quarterly resident event that may also serve marketing purposes, working with the Community Relations Director and other management staff on planning, advertising, setup, and cleanup.
Provide and staff transportation for resident activities and other needs, including outings and medical trips; coordinate transportation with the assisted living community.
Promote safe work practices and manage unsafe actions; comply with the Safety Committee Standard.
Assist the Executive Director, when required, with workplace injury investigations, return-to-work processes, and communications with the injured worker’s care provider and the management company.
Foster teamwork, take initiative to overcome obstacles, assist others beyond assigned responsibilities, and contribute positively to coworkers, residents, and visitors.
Perform other duties as assigned or needed.