Director of Melt Spa

Hershey Entertainment & Resorts Careers•Hershey, PA

21h

About The Position

The Director of Melt Spa provides strategic oversight and manages the financial performance of the spa facility at Melt Spa by Hershey at the Hershey Lodge. The role leads long-term planning, business development, and profit maximization while maintaining Melt Spa’s brand standards and supporting superior guest satisfaction. The spa is located in downtown Hershey and offers spa treatments and salon services, including exclusive Hershey’s dark chocolate treatments, across nine premier treatment rooms. The Director oversees facility performance, staff development, supplier relationships, and coordination with Hershey Lodge leadership and other Hershey Entertainment & Resorts locations. The position partners with reservations and revenue management teams to identify revenue opportunities and represents spa interests in management meetings. This is a full-time role. Compensation includes medical, dental, and vision coverage beginning the first day of the month after employment begins, a 401(k) contribution, paid time off, free Hersheypark admission, discounts, and other perks.

Requirements

Must be at least 18 years of age.
At least 5 years of supervisory experience.
At least 7 years of progressive experience in spa or hospitality management at a senior leadership level, or in a related industry.
Bachelor’s degree in Business Management, Hospitality, or a related field.
Must complete Responsible Alcohol Management Program (RAMP) certification training.
Skilled in Google Suite and Microsoft Office applications, including Excel and Word.
Able to work with detailed information for prolonged periods.
Proven track record managing large-scale, high-revenue facilities with annual turnover of $10 million or more.
Advanced financial acumen and experience with profit and loss management.
Strategic vision and business planning skills.
Executive leadership and mentorship skills.
Change management and adaptability skills.

Nice To Haves

Industry certifications, such as ISPA certification, or relevant state licensure are highly desirable.

Responsibilities

Develop and execute a long-term vision and strategic plan to grow the business and strengthen the spa’s competitive position.
Ensure facility maintenance, equipment upgrades, and health and safety protocols meet standards.
Oversee spa operations to support optimal performance, brand compliance, and guest satisfaction across departments.
Represent spa interests in management meetings and serve as a subject matter expert on spa performance and activities.
Hold regular staff meetings to keep employees informed about spa operations.
Collaborate with senior Hershey Lodge leadership and other Hershey Entertainment & Resorts locations to align spa operations with corporate goals.
Partner with reservations and revenue management teams to maximize revenue opportunities.
Monitor external contracts, supplier services, and business partnerships to ensure effectiveness and value.
Maintain effective relationships with suppliers and providers.
Recruit, train, and develop spa staff, and manage incentive programs to drive sales and achieve profitability goals.
Perform other duties as assigned.