Director of Marketing & ECommerce

Medical Service Company•Cleveland, OH

3d•Hybrid

About The Position

The Director of Marketing & E-Commerce is responsible for developing and executing comprehensive marketing and eCommerce strategies across digital, traditional, and experiential channels.

Requirements

Bachelor’s degree in Marketing, Business, Communications, eCommerce, or a related field (MBA preferred).
8+ years of progressive marketing and eCommerce experience, with at least 3 years in a leadership role.
Proven experience developing and executing successful marketing and eCommerce strategies.
Strong understanding of digital marketing, SEO/SEM, CRM, eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), and analytics platforms.
Excellent leadership, communication, analytical, and project management skills.
Creative thinker with a data-driven mindset.

Nice To Haves

Experience in Healthcare/ DME.
Familiarity with tools like HubSpot, Google Analytics, Salesforce, Adobe Creative Suite, and web analytics tools (e.g., Hotjar).
Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Develop and implement cohesive marketing and eCommerce strategies aligned with company goals.
Lead and mentor high-performing teams across content, digital, brand, communications, and eCommerce operations.
Oversee the planning and execution of marketing campaigns and eCommerce initiatives, ensuring consistency in brand messaging and seamless online operations.
Analyze market trends, customer insights, and performance metrics to identify growth opportunities and optimize conversion rates, average order value, and customer retention.
Manage the marketing and eCommerce budgets, allocating resources effectively and reporting on ROI and KPIs to senior leadership.
Collaborate with sales, product, IT, logistics, and executive teams to align marketing and eCommerce efforts with business objectives.
Drive brand awareness and reputation through PR, events, partnerships, and digital marketing initiatives including SEO, SEM, email marketing, affiliate marketing, and social media advertising.
Ensure marketing materials, communications, and eCommerce platforms meet brand standards and compliance requirements.
Identify and implement new technologies and tools to enhance online shopping experience and overall customer experience.
Monitor industry trends and competitor activity to stay ahead of the curve.
Other Duties as assigned.