Director of Lifesharing, ID/A Residential Program

Access Services•Bethlehem, PA

About The Position

Access Services is seeking a Director of Lifesharing to lead its program across the Lehigh Valley, Schuylkill-Carbon, and Delaware Valley regions. The program supports adults with intellectual disabilities and autism who live in provider host homes. The Director provides strategic and operational leadership, setting direction for program growth, quality improvement, compliance, and service excellence while overseeing day-to-day operations. The Director oversees program performance, staff supervision and development, provider support, regulatory compliance, utilization management, billing oversight, outcome measurement, and quality assurance. Working with service-line leaders, this role monitors key performance indicators, drives continuous improvement, strengthens community partnerships, and promotes awareness of Lifesharing services. The Director develops relationships with staff, providers, families, Supports Coordinators, and community stakeholders, and helps ensure person-centered services align with Access Services’ mission and philosophy of care. The role includes management of program operations and finances; regulatory, risk, and quality oversight; provider-family onboarding, approval, and retention; staff hiring, supervision, coaching, and training; and coordination with county offices, licensing entities, payers, and internal departments. The position requires regular travel among regional locations and to offsite meetings and community settings. Candidates should live within commuting distance of either the Fort Washington or Bethlehem office. The work location regularly rotates among the Bethlehem, Fort Washington, and Orwigsburg offices.

Requirements

Bachelor’s degree in a related field, such as human services, special education, psychology, or social work.
At least three years of progressive supervisory experience.
Experience working in programs overseen by Pennsylvania’s Office of Developmental Programs (ODP).
Excellent management skills.
Extensive knowledge of developmental disabilities and county and state-related systems.
Proficiency in, or ability to learn and use, workplace applications, platforms, technologies, and an electronic healthcare record system.
Meet applicable background-check, physical-examination, and driving-history criteria.
Hold a valid U.S. driver’s license for at least two years, excluding time with a learner’s permit.
Have no serious traffic convictions within the past three years; serious convictions include DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
Have access to a reliable vehicle during work hours with valid registration and inspection stickers and valid auto insurance; provide proof of coverage as a driver on the policy.
Be able to travel during a normal workday to offsite meetings, community service locations, and regional offices.
Work in a standard office environment and use computer equipment daily; be able to lift or move items associated with sedentary and light work, up to 20 pounds. May need to meet the physical and lifting requirements of a direct-care employee when assistance is needed.
Work Monday through Friday during regular business hours, with schedule flexibility and participation in an on-call rotation.

Responsibilities

Manage, organize, and oversee daily Lifesharing program operations, including program development, policies, and procedures.
Communicate transparently with the Senior Director, Vice President, and other service-line leaders.
Oversee program quality, regulatory compliance, risk mitigation, and continuous quality improvement, working with quality and compliance leaders.
Ensure ongoing regulatory compliance through internal audits of client and provider files, Health Risk Screening Tool reviews, licensing and inspection oversight, and plans of correction.
Support and develop program leaders in coaching coordinators and staff, and build collaborative teams that promote quality and efficient service delivery.
Monitor local and state trends and developments relating to services and intervention techniques.
Maintain communication with county offices, licensing entities, payers, and other partners, and collaborate with internal administrative departments.
Build and maintain community relationships to support the Lifesharing program and stronger communities.
Provide problem-solving and crisis-resolution guidance to program staff and, when needed, across the organization.
Report operational, staff, and individual concerns in accordance with organizational policies and procedures.
Ensure documentation is timely, accurate, and meets quality standards.
Support identification, tracking, and reporting of key performance indicators; improve internal processes and workflows.
Oversee provider-family onboarding, approval, and retention, including file reviews and audits, and support the IDA Onboarding Specialist in partnership with the Community Liaison and Care Portal Coordinator.
Ensure client and provider electronic health records are accurate and up to date, and use the electronic health record for program functions and compliance.
Intervene in issues involving coordinators and provider families as necessary.
Participate in and ensure on-call coverage, rotation, and/or support as assigned.
Promote data literacy and the use of technology systems for data-driven decision-making.
Represent the agency at the state level on advocacy and system reform.
Promote transparency, accountability, solution-finding, and constructive change within the program.
Drive program growth and expansion in alignment with the agency’s strategic plan.
Prepare statistical, financial, and special reports using data, dashboards, and analysis from current applications.
Participate in budget development and analysis, and take measures to support the program’s financial health.
Provide the Finance department with necessary billing paperwork and submit professional service vouchers for processing.
Interview, hire, train, support, supervise, and coach program staff, including Assistant Directors and Coordinators.
Oversee and participate in staff evaluations, provide regular performance feedback, and ensure quarterly coaching sessions for all staff.
Ensure appropriate training programs are in place for program employees and provider families.

Benefits

Competitive benefits package.
Medical, dental, vision, and prescription coverage.
Company-paid life insurance, disability protection, and catastrophic sick leave.
Employer coverage of up to 88% of health premiums.
Full-time employees begin their first year earning up to nearly six weeks of paid time off, including 20 or more PTO days and nine paid holidays; additional time is added with career tenure.
401(k) with company match.
Tuition reimbursement and access to college tuition discounts.
Mileage and toll reimbursement.
Employee Assistance Program with confidential counseling, emotional support, financial guidance, and legal guidance for employees and families.
Paid training and ongoing professional development.
Opportunities to learn and advance across roles and programs.