Program Director - Residential Program

Care Partners•Los Angeles, CA

2d•$110,000 - $128,000•Onsite

About The Position

The Program Director provides strategic leadership and oversight of a residential behavioral health treatment program serving adults with substance use disorders and co-occurring mental health disorders. The program offers residential Drug Medi-Cal services for up to 99 adults and provides individual and group therapy, family therapy, case management, treatment planning, drug and alcohol counseling, medication support, and crisis intervention. The organization collaborates with other Behavioral Health Center programs to provide integrated services to low-income and Medi-Cal-eligible individuals. The Director oversees staffing and staff development, daily program operations, regulatory and contract compliance, budgets, quality assurance, documentation, and service delivery. The role works with County agencies, funding partners, community organizations, and internal stakeholders to support effective, client-centered services and positive outcomes. This is a full-time, on-site position with occasional driving, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m.

Requirements

Meet one of the stated education and credential pathways: Option I—bachelor’s degree from an accredited institution, preferably in Health and Human Services, Social Work, Psychology, or a related field, and certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, or CADTP); Option II—master’s degree in Social Work or a related field and current registration or licensure with the California Board of Behavioral Sciences (AMFT, APCC, ACSW, LMFT, LPCC, or LCSW); or Option III—high school diploma or equivalent, Substance Use Disorder Counselor certification from an accredited California agency (CCAPP, CAADE, or CADTP), and four years of equivalent work experience.
At least 7 years of supervisory (people management) experience.
Program management experience in a residential treatment setting, recovery, or community mental health clinic.
Experience with performance management, including performance improvement plans, formal written warnings, and terminations.
Experience managing program budgets.
Experience working with individuals with substance use disorders and co-occurring disorders.
Valid First Aid and CPR certification, or ability to obtain it within 30 days of hire.
Complete a background check and Live Scan.

Nice To Haves

Valid California Driver’s License and access to registered and insured transportation.

Responsibilities

Lead staffing functions, including interviewing, hiring, onboarding, performance management, and employee development.
Coach, mentor, and evaluate managers, supervisors, and direct reports while promoting accountability and professional growth.
Oversee staffing levels, scheduling, training, and time-off approvals to ensure adequate program coverage.
Address employee concerns, resolve conflicts, and communicate organizational updates and expectations.
Provide strategic leadership and oversight of daily program operations in alignment with organizational goals, County contracts, and regulatory requirements.
Develop and implement operational policies, procedures, and systems to improve program efficiency, service delivery, and client outcomes.
Monitor program performance, productivity, utilization, and contract deliverables using tracking and reporting systems.
Oversee program budgets, resource allocation, financial performance, and corrective action plans.
Identify operational risks, implement solutions, and lead continuous quality improvement initiatives.
Oversee electronic health record systems and ensure accurate documentation, reporting, data integrity, and compliance.
Ensure delivery of high-quality, trauma-informed, strength-based, culturally competent, and client-centered behavioral health services.
Oversee treatment planning, case documentation, client records, and staff productivity through regular quality assurance reviews.
Ensure services meet organizational policies, County contract requirements, ethical standards, and applicable regulations.
Promote integrated behavioral health services that support continuity of care and positive client outcomes.
Oversee program compliance, quality assurance, audits, inspections, corrective actions, and required reporting.
Build and maintain relationships with County agencies, program representatives, funding partners, and community organizations.
Represent the organization at community meetings and presentations to strengthen partnerships and support program growth.
Coordinate services with funding sources and external stakeholders.
Develop and oversee community initiatives, staff training, and professional development programs.
Ensure timely completion of required organizational training and administrative responsibilities.

Benefits

Medical insurance, including two HMO options for which the employer pays 100% of the employee premium.
Dental insurance, including an employer-paid DHMO plan with unlimited annual benefits.
Vision insurance.
15 paid holidays.
Retirement plans.
Life and disability insurance.
Flexible Spending Accounts, including healthcare, dependent care, transit, and parking accounts.
Optional accident insurance.
Optional critical illness insurance.
Auto and home services.
Student loan refinancing.
Pet insurance.
Legal insurance.
Other products and services.