Residential Program Director

Vinfen • Weymouth, MA

3d

About The Position

Oversee the clinical, financial, and administrative operations of assigned programs, ensuring compliance with standards and regulations established by funding sources. Ensure programs meet quality standards and provide value to the public. The primary work location will be assigned, but flexibility to cover other sites may be required to support operational, scheduling, and staffing needs.

The role directs program staff and operations, supports intake and assessment, guides treatment and support planning, and ensures the quality and timely completion of service documentation. It is responsible for compliance with internal quality requirements and external licensing, certification, accreditation, and funding-source standards. The position also supports budget development and management, fee collection, service-data reporting, quality improvement, and the safety and maintenance of physical sites.

The Residential Program Director provides staff leadership, training, coaching, performance management, and problem resolution; supports people served and their families and communities; and manages adverse events and corrective actions. The position may provide on-call backup and on-site intervention when necessary, and administers medications in accordance with MAP requirements, regulations, and company policy.

Requirements

• At least three years of experience in progressively responsible human-services functions, including two years in a supervisory capacity.
• High school diploma or equivalent; in some cases, experience may be substituted for academic training.
• Knowledge of human services relevant to the assignment, operations management, advocacy, organizational and strategic practices, and human-services financial management.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Knowledge of communication and learning styles, human and legal resources, community resources, available equipment, therapies and service providers, empowerment and self-advocacy, assessment and participatory planning, crisis intervention, decision-making, and documentation requirements.
• Ability to lead and manage a team, balance competing priorities, make independent judgments and decisions, and work professionally and confidentially.
• Knowledge of personal computer applications and equipment.
• Driving is required using a Vinfen van or personal vehicle. For personal-vehicle use, maintain adequate insurance and a safe driving record, subject to annual checks.
• Present a valid driver's license at employment; be at least 21 years old; have held a valid U.S. driver's license for at least six months; and pass a driver's screening background check.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, sit, reach, file, move around the facility, climb stairs, and maneuver through narrow spaces or hallways.
• Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift, assist clients with daily-living tasks, and remain stationary for 50% of the time as needed.
• Ability to operate a computer and office equipment such as a calculator, copier, and printer.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Visual abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• CPR certification required within two weeks of hire.
• First Aid certification required within two weeks of hire.
• MAP certification required within 150 days of hire.
• Safety Care certification required within 90 days of hire.
• NET and other training, as assigned.

Responsibilities

• Direct and manage program staff activities, hire appropriate staff, and deploy staff to support operational and financial goals.
• Manage staff performance through direction, training, coaching, recognition, performance planning and reviews, career guidance, counseling, and corrective action when necessary.
• Ensure timely, professional intake of prospective persons served; arrange and perform intake procedures and assess program appropriateness.
• Supervise and guide staff on treatment and support plans and interventions, including rehabilitative strategies and techniques; assist managers with comprehensive assessments and participate in planning meetings.
• Conduct outreach and foster environments that support relationships between persons served and their family, friends, and established networks.
• Resolve problems for staff and persons served, and foster teamwork and leadership in work groups.
• Provide staff with new and updated policies and directives.
• Ensure quality and timely completion of clinical records, recordkeeping, service/support/action plans, and other documents for persons served.
• Ensure compliance with internal quality standards, external licensing, certification, and accreditation requirements, and program-specific policies and procedures.
• Assist with program budget development and manage adherence to budgets.
• Ensure collection of program fees and service-delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding-source organizations, committees, meetings, and other activities as requested.
• Serve as a resource for program staff, families and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events, including medication occurrences, physical restraints, and other critical incidents, and ensure plans and corrective actions are implemented and reported.
• Respond to internal and external data-collection and reporting requests.
• Ensure program quality and achievement of goals and objectives, and manage quality improvements.
• Provide on-call backup and on-site support and intervention when necessary.
• Store, administer, document, and dispose of medication in accordance with MAP requirements, funding-source regulations, and company policy; ensure compliance with Vinfen MAP protocols.
• Maintain and enhance staff knowledge of human-services issues, trends, and techniques.
• Ensure maintenance and safety of physical sites.
• Perform other related duties as required.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution, as well as an employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work 30 hours per week or more, with an employer contribution toward medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for eligible employees.
• Flexible spending reimbursement accounts for health and dependent care.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Generous paid time off for employees scheduled to work 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED