Director of Lifesharing, ID/A Residential Program

Access Services • Fort Washington, PA

3d • Onsite

About The Position

Access Services is seeking a Director of Lifesharing to lead the Lifesharing program across the Lehigh Valley, Schuylkill-Carbon, and Delaware Valley regions. The program supports adults with intellectual disabilities and autism who live in provider host homes. Candidates should live within commuting distance of either the Fort Washington or Bethlehem office.

The Director provides strategic and operational leadership for program growth, quality improvement, compliance, and service excellence, while overseeing day-to-day operations. Areas of oversight include program performance, staff supervision, provider support, regulatory compliance, utilization management, billing, outcome measurement, and quality assurance. In partnership with Service Line leadership, the Director drives continuous improvement, monitors key performance indicators, strengthens community partnerships, and promotes awareness of Lifesharing services.

The role requires collaboration with staff, Lifesharing providers, families, Supports Coordinators, county offices, licensing entities, payers, and community stakeholders. The Director is responsible for person-centered services consistent with Access Services' mission and philosophy of care, and for developing teams and relationships that support effective service delivery.

This is a highly mobile leadership position. The work location rotates among the Bethlehem, Fort Washington, and Orwigsburg offices, and the role requires travel to offsite and regional locations. The schedule is Monday through Friday during regular business hours, with schedule flexibility and participation in an on-call rotation required. The position requires use of a personal or agency vehicle for work-related travel.

Requirements

• Bachelor's degree in a related field, such as human services, special education, psychology, or social work.
• At least three years of progressive supervisory experience.
• Experience working within programs overseen by Pennsylvania's Office of Developmental Programs (ODP).
• Excellent management skills.
• Extensive knowledge of developmental disabilities and county- and state-related systems.
• Proficiency in, or ability to learn and use, workplace applications, platforms, technologies, and an electronic healthcare record system.
• Valid U.S. driver's license held for at least two years, excluding time with a permit.
• No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents.
• Access to a reliable vehicle during work hours with valid registration and inspection stickers, and valid auto insurance; proof of covered-driver status may be requested.
• Ability to travel during a normal workday to offsite meetings, community services, and service oversight and supervision.
• Ability to work in a standard office environment and use computer equipment daily.
• Ability to lift or move items associated with sedentary and light work, up to 20 pounds; may need to meet the physical and lifting requirements of direct-care employees when needed.
• Must meet qualifying and ongoing job criteria, including background checks, physical examination, and driving history review.

Responsibilities

• Manage, organize, and oversee daily Lifesharing program operations, including program development, policies, and procedures.
• Communicate transparently with the Senior Director, Vice President, and other service line leaders.
• Oversee program quality, regulatory compliance, and risk mitigation; use guidance from Quality and Compliance leadership to direct interventions and continuous quality improvement.
• Ensure 24/7 regulatory compliance through internal audits of consumer and provider files, Health Risk Screening Tool reviews, licensing and inspection oversight, and plans of correction.
• Support program leaders in coaching and developing coordinators and staff, and build cohesive teams for quality and efficient service delivery.
• Stay informed about local and state trends, service developments, and intervention techniques.
• Maintain regular communication with county offices, licensing entities, payers, and other key partners.
• Collaborate with internal administration departments to support strategy, strengthen resources, and improve the program and organization.
• Develop community relationships to support the Lifesharing program and strengthen communities.
• Provide leadership and guidance on problem-solving and crisis resolution; report operational, staff, or individual concerns according to agency policy.
• Ensure documentation is accurate, timely, and meets quality standards.
• Support identification, tracking, and reporting of key performance indicators; improve internal processes and workflows.
• Oversee provider-family onboarding, approval, and retention, including file reviews and audits and support to the IDA Onboarding Specialist in partnership with the Community Liaison and Care Portal Coordinator.
• Keep client and provider electronic health records current and accurate, and use the electronic health record for program functions and compliance.
• Intervene in issues involving coordinators and provider families as needed.
• Ensure and participate in on-call coverage, rotation, or support as assigned.
• Promote data literacy and the use of technology for data-driven decision-making.
• Represent the agency at the state level in advocacy and system reform.
• Promote transparency, accountability, solution-finding, and constructive change within the program.
• Drive growth and expansion in alignment with the program and agency strategic plan.
• Prepare statistical, financial, and special reports using data, dashboards, and analysis from current applications.
• Participate in budget development and analysis and take measures to support the program's financial health.
• Provide Finance with paperwork needed for billing and submit professional service vouchers for processing.
• Interview, hire, train, and support program staff.
• Supervise and coach Assistant Directors and Coordinators using individual and group supervision methods.
• Oversee and participate in performance evaluations and provide regular feedback to Coordinators, Support Staff, and the Assistant Director; ensure quarterly coaching sessions for all staff.
• Ensure appropriate training programs are in place for program employees and provider families.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Company-paid life insurance, disability protection, and catastrophic sick leave.
• The company covers up to 88% of health premiums; many employees pay less than $150 per month.
• Full-time employees earn up to nearly six weeks of paid time off in their first year, including 20 or more PTO days and nine paid holidays; additional time is added with career growth.
• 401(k) with company match.
• Tuition reimbursement and access to college tuition discounts.
• Mileage and toll reimbursement.
• Employee Assistance Program with free, confidential counseling and emotional support, including in-person, telehealth, and text therapy, as well as financial and legal guidance.
• Paid training, ongoing professional development, and opportunities to learn and advance across roles and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director