Director of Lifesharing, ID/A Residential Program

Access Services • Fort Washington, PA

4d • $80,750 • Onsite

About The Position

Access Services is seeking a Director of Lifesharing to lead the program across the Lehigh Valley, Schuylkill-Carbon, and Delaware Valley regions. The program supports adults with intellectual disabilities and autism who live in provider host homes. The Director provides strategic and operational leadership, setting the program’s direction for growth, quality improvement, compliance, and service excellence while ensuring effective day-to-day operations. The role oversees program performance, staff supervision, provider support, regulatory compliance, utilization management, billing oversight, outcome measurement, and quality assurance. Working with Service Line leadership, the Director drives continuous improvement, monitors performance indicators, strengthens community partnerships, and promotes awareness of Lifesharing services.

The Director develops teams and relationships with staff, Lifesharing providers, families, Supports Coordinators, and community stakeholders. The role requires expertise in Lifesharing services, regulatory requirements, provider recruitment and retention, referrals, admissions, and program development, with a commitment to person-centered services aligned with Access Services’ mission and philosophy of care.

The position regularly rotates among the Bethlehem, Fort Washington, and Orwigsburg offices and requires travel to offsite and regional locations. The employee must drive a personal or agency vehicle during the workday and meet the stated driver’s license, driving-history, vehicle, and insurance criteria. The work schedule is Monday through Friday during regular business hours, with schedule flexibility and on-call rotation required.

Requirements

• Bachelor’s degree in a related field, including human services, special education, psychology, or social work.
• Three years of progressive supervisory experience.
• Experience working in programs overseen by Pennsylvania’s Office of Developmental Programs (ODP).
• Excellent management skills.
• Extensive knowledge of developmental disabilities and related county and state systems.
• Proficiency in, or ability to learn and use, workplace applications, platforms, technologies, and an electronic healthcare record system.
• Meet qualifying and ongoing job criteria, including background checks, physical examination, and a driving history record.
• Valid U.S. driver’s license held for at least two years, excluding time with a permit.
• No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents.
• Access to a reliable vehicle during work hours with valid registration and inspection stickers, and valid auto insurance with proof of covered-driver status.
• Ability to travel during the workday to offsite meetings, community service locations, and regional offices.
• Ability to work in a standard office environment and use computer equipment daily; lift or move items associated with sedentary and light work, up to 20 pounds; and meet potentially equivalent physical and lifting requirements of direct-care employees when needed.

Nice To Haves

• Adjustments to compensation based on education and experience may be discussed.

Responsibilities

• Manage, organize, and oversee the daily operations and development of the Lifesharing program, including its policies and procedures.
• Communicate transparently with the Senior Director, Vice President, and other service line leaders.
• Oversee program quality, regulatory compliance, and risk mitigation; coordinate with Quality and Compliance leadership and direct interventions and continuous quality improvement.
• Maintain 24/7 regulatory compliance through consumer and provider file audits, Health Risk Screening Tool reviews, licensing and inspection oversight, and plans of correction.
• Develop program leaders and support them in coaching coordinators and staff; build collaborative teams that deliver quality and efficient services.
• Monitor local and state trends and developments relating to services and intervention techniques.
• Maintain communication with county offices, licensing entities, payers, and other key partners, as well as effective relationships with internal administrative departments.
• Build and maintain community relationships to support the Lifesharing program and stronger communities.
• Provide leadership and guidance for problem-solving and crisis resolution; report operational, staff, or individual concerns under agency policies.
• Ensure documentation is timely, meets quality standards, and is entered efficiently; keep client and provider electronic health records accurate and current.
• Track and report key performance indicators; improve internal processes and workflows; promote data literacy and effective use of technology and the electronic health record.
• Oversee provider-family onboarding, approval, and retention through file reviews and audits, supporting the IDA Onboarding Specialist and partnering with the Community Liaison and Care Portal Coordinator.
• Intervene as needed in issues involving coordinators and provider families and participate in on-call coverage, rotation, or support as assigned.
• Represent the agency at the state level in advocacy and system reform.
• Promote transparency, accountability, solution-finding, and constructive change within the program.
• Drive program growth and expansion in alignment with the agency’s strategic plan.
• Prepare statistical, financial, and special reports using available data, dashboards, and analysis.
• Participate in budget development and analysis, support financial health, and develop options and actions to maintain sound program finances.
• Provide the Finance department with necessary billing paperwork and submit professional service vouchers for processing.
• Interview, hire, train, and support program staff.
• Supervise and coach Assistant Directors and Coordinators through individual and group supervision.
• Oversee and participate in performance evaluations and feedback for Coordinators, Support Staff, and the Assistant Director, and ensure quarterly coaching sessions for all staff.
• Ensure appropriate training programs are in place for program employees and provider families.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Company-paid life insurance, disability protection, and catastrophic sick leave.
• Company contribution covering up to 88% of health premiums; many employees pay less than $150 per month.
• For full-time employees, up to nearly six weeks of paid time off in the first year, including more than 20 PTO days and 9 paid holidays, with additional time as careers progress.
• 401(k) with company match.
• Tuition reimbursement and access to college tuition discounts.
• Mileage and toll reimbursement.
• Employee Assistance Program with confidential resources for employees and families, including counseling and emotional support by in-person, telehealth, and text therapy, as well as financial and legal guidance.
• Paid training, ongoing professional development, and opportunities to learn and advance across roles and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director