Director of Lifesharing, ID/A Residential Program

Access Services•Bethlehem, PA

3d•$80,750•Onsite

About The Position

Access Services is seeking a Director of Lifesharing to lead the program across the Lehigh Valley, Schuylkill-Carbon, and Delaware Valley regions. The program supports adults with intellectual disabilities and autism who live in provider host homes. The Director provides strategic and operational leadership, setting the vision for growth, quality improvement, compliance, and service excellence while ensuring effective daily operations. The Director oversees program performance, staff supervision, provider support, regulatory compliance, utilization management, billing oversight, outcome measurement, and quality assurance. In collaboration with Service Line leadership, this role drives continuous improvement, monitors key performance indicators, strengthens community partnerships, and promotes awareness of Lifesharing services. The position requires collaborative leadership and relationship-building with staff, providers, families, Supports Coordinators, and community stakeholders, as well as expertise in Lifesharing, regulatory requirements, provider recruitment and retention, referrals, admissions, and program development. Services are to align with Access Services' mission and person-centered philosophy of care. The position regularly rotates among the Bethlehem, Fort Washington, and Orwigsburg offices and involves regional travel to offsite locations. It is a highly mobile leadership role requiring a personal or agency vehicle, a reliable vehicle available during work hours, valid auto insurance, and a valid U.S. driver's license held for at least two years. Candidates must also meet background-check, physical-examination, and driving-history criteria. The schedule is Monday through Friday during regular business hours, with flexibility and participation in an on-call rotation required. The role works in a standard office environment and uses computer equipment daily; it involves sedentary and light work, lifting or moving up to 20 pounds, and may require the physical and lifting demands of direct care when assistance is needed. The annual salary starts at $80,750, with adjustments based on education and experience open for discussion. Access Services offers a competitive benefits package, including medical, dental, vision, and prescription coverage; company-paid life insurance; disability protection; catastrophic sick leave; paid time off and holidays; a 401(k) with company match; tuition reimbursement and college tuition discounts; mileage and toll reimbursement; an Employee Assistance Program; paid training; and ongoing professional development and advancement opportunities.

Requirements

Bachelor's degree in a related field, such as human services, special education, psychology, or social work.
At least three years of progressive supervisory experience.
Experience working in programs overseen by Pennsylvania's Office of Developmental Programs (ODP).
Excellent management skills.
Extensive knowledge of developmental disabilities and related county and state systems.
Proficiency in, or ability to learn and use, workplace applications, platforms, technologies, and an electronic healthcare record system.
Meet qualifying and ongoing job criteria, including background checks, physical examination, and driving-history requirements.
Valid U.S. driver's license held for at least two years, excluding time with a learner's permit.
No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents.
Access to a reliable vehicle during work hours with valid registration and inspection stickers.
Valid auto insurance and proof of coverage as a driver on the policy.
Ability to travel during the workday to offsite meetings, community services, and service oversight and supervision.
Ability to work a flexible schedule and participate in an on-call rotation.

Responsibilities

Manage, organize, and oversee daily Lifesharing operations, including program development, policies, and procedures.
Communicate transparently with the Senior Director, Vice President, and other service line leaders.
Oversee program quality, regulatory compliance, and risk mitigation; work with Quality and Compliance leadership to direct interventions and continuous quality improvement.
Ensure ongoing regulatory compliance through file audits, Health Risk Screening Tool reviews, licensing and inspection oversight, and plans of correction.
Support and develop program leaders in coaching coordinators and program staff.
Build collaborative teams that support the agency mission and provide quality, efficient services.
Monitor local and state trends and developments related to Lifesharing services and intervention techniques.
Maintain communication with county offices, licensing entities, payers, and other partners.
Collaborate with internal administration departments to support strategy, strengthen resources, and improve the program and organization.
Develop and maintain community relationships to support the Lifesharing program and stronger communities.
Provide leadership and guidance for problem-solving and crisis resolution.
Report operational, staff, or individual concerns according to agency policies and procedures.
Ensure documentation is accurate, timely, and efficient.
Support identification, tracking, and reporting of key performance indicators.
Develop and improve internal processes and workflows.
Oversee provider-family onboarding, approval, and retention through file reviews and audits, and coordinate with the IDA Onboarding Specialist, Community Liaison, and Care Portal Coordinator.
Ensure client and provider electronic health records are up to date and accurate.
Intervene in issues involving coordinators and provider families as needed.
Participate in and ensure on-call coverage, rotation, or support as assigned.
Promote data literacy and use technology systems and the electronic health record to support data-driven decisions and program compliance.
Represent the agency at the state level on advocacy and system reform.
Promote transparency, accountability, solution-finding, and constructive change within the program.
Drive program growth and expansion in alignment with the agency strategic plan.
Prepare statistical, financial, and special reports using data, dashboards, and current applications.
Participate in budget development and analysis and take action to support the program's financial health.
Provide required paperwork to Finance for billing and submit professional service vouchers for processing.
Interview, hire, train, and support program staff.
Supervise and coach Assistant Directors and Coordinators through individual and group supervision.
Oversee and participate in staff evaluations, provide regular performance feedback, and ensure quarterly coaching sessions for staff.
Ensure appropriate training programs are in place for employees and provider families.

Benefits

Medical, dental, vision, and prescription coverage; the company covers up to 88% of health premiums.
Company-paid life insurance.
Disability protection.
Catastrophic sick leave.
Paid time off: full-time employees start their first year earning up to nearly six weeks, including 20 or more PTO days.
Nine paid holidays.
401(k) with company match.
Tuition reimbursement and college tuition discounts.
Mileage and toll reimbursement.
Employee Assistance Program with confidential counseling and emotional support, financial guidance, and legal guidance for employees and their families.
Paid training and ongoing professional development.
Opportunities to learn and advance across roles and programs.