Silver Dollar City Resort - Director of Human Resources (Exempt)

All Career • Branson West, MO

1d • Onsite

About The Position

Silver Dollar City is launching its first resort, a six-story, 262-room craftsman-style retreat with views of the Ozark Mountains and Table Rock Lake. This resort aims to blend nature, craft, and comfort, offering guests priority access to the park and nearby attractions. It is a significant investment aimed at enhancing the Branson experience. Joining this team means contributing to a legacy of hospitality, storytelling, and regional craft, building on Herschend Family Entertainment's history. This is a unique opportunity to play a foundational role in shaping how families experience the Ozarks for generations to come, working with a mission-driven team.

Reporting to the General Manager, the Director of Human Resources will be the on-ground HR expert for the Resort. This role involves aligning HR initiatives with business objectives and needs, adhering to the mission, vision, and standards of Silver Dollar City and Herschend. The ideal candidate will embody the company's 'Lead with Love' principles: patience, kindness, humility, respect, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability.

Requirements

• Minimum 7 years of progressive human resources experience, including 3 years in a leadership role.
• Degree in employee relations, human resources, organizational development, or business preferred.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
• Hospitality experience or experience in a business with a large seasonal staff required.
• Experience opening a hotel or leading HR during new property launch is highly desirable.
• Proficient with Microsoft Office projects (Word, Excel, Teams, Outlook, PowerPoint, etc.).
• Knowledge of HRIS systems; experience with UKG, Workday, or similar platforms preferred.
• Thorough understanding of state and federal laws concerning labor relations.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Understanding of hotel operations and the impact HR decisions have on service delivery, guest satisfaction, and financial performance.
• Proven ability to build relationships across all levels of an organization and influence without authority.
• Exceptional interpersonal, leadership, and communication skills with the ability to connect at all levels of the organization.
• Experience managing complex employee relations and change management processes.
• Thorough understanding of negotiation techniques and dispute resolution.
• Highly organized, strong organizational and project management skills with attention to detail and the ability to prioritize and complete work assignments on a timely basis.
• Comfortable working in a fast-paced, customer-facing environment.
• Culturally savvy and inclusive with demonstrated success in fostering a diverse, equitable, and inclusive work environment.
• Ability to work flexible hours including evenings, weekends or holidays.
• Must successfully pass a criminal background check.
• Must have or have the ability to obtain a MO driver’s license and state required auto insurance and an acceptable driving record if appointed authorized driver.
• Must maintain a professional appearance with good personal hygiene.
• Must be able to comprehend instructions and retain information.
• Must be able to add, subtract, multiply and divide with accuracy.
• Must be able to communicate effectively using standard English grammar and punctuation.
• Must be able to tolerate various temperatures while working indoors and outdoors.
• Must be able to meet the physical demands of the job.
• Must have manual dexterity necessary to complete essential functions of the job.
• Must be able to frequently sit, stand, and walk for long/short periods.
• Must be able to work outdoors occasionally.
• Must be able to move up to 40 lbs.

Nice To Haves

• Degree in employee relations, human resources, organizational development, or business preferred.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
• Experience opening a hotel or leading HR during new property launch is highly desirable.
• Experience with UKG, Workday, or similar HRIS platforms preferred.

Responsibilities

• Lead all HR functions for the property, including recruiting, onboarding, performance management, employee relations, training, benefits administration, and compliance.
• Manage the Pre-Opening Critical Path process, ensuring timely achievement of milestones.
• Collaborate with stakeholders to create solutions for organizational structure, HR systems, and business processes, ensuring services meet the needs of the organization, hosts, and operating teams.
• Partner with Silver Dollar City HR leaders to define shared services programming in talent acquisition, onboarding, training, benefits, HRIS administration, and host engagement.
• Act as owner of the shared services agreement, ensuring alignment and adherence to agreed performance levels.
• Lead host relations activities, ensuring leaders understand and implement company policies on performance and discipline, and conducting internal investigations.
• Ensure awareness of disciplinary actions between lodging and park properties.
• Serve as an advocate for hosts, providing objective analysis and recommendations to resolve workplace issues fairly and consistently.
• Build strong relationships and act as in-house support for leadership, promoting 'Lead with Love' principles.
• Ensure all leaders are trained in relevant coaching and employee relations skills.
• Keep property leaders informed about HR-related projects, priorities, training opportunities, and goals.
• Follow up with property leaders to ensure HR-related deadlines are met.
• Analyze HR metrics to identify improvement opportunities and partner with operators to implement tactics.
• Counsel leadership and hosts on applicable Equal Employment Opportunity laws and manage risk and compliance.
• Partner with talent acquisition leaders on recruitment practices to staff the Resort according to business needs.
• Develop and maintain strong relationships with hiring managers, acting as the talent acquisition liaison for the Resort.
• Partner with operators to review hiring metrics and business demand to determine staffing needs.
• Administer exempt wages for the Resort, including coordination of bonus plans and job grading.
• Drive the annual performance evaluation process for all hourly and exempt hosts at the Resort.
• Lead talent management activities, including talent identification, succession planning, and development plans.
• Hire, train, and oversee the work of the HR team at the resort.
• Ensure compliance with all applicable federal and state labor laws and Company policies and procedures.
• Prepare budgetary recommendations and assist in monitoring and reconciling funds.
• Participate in business planning activities such as strategic planning and People Plan creation.
• Ensure HR assistance is available to lodging hosts for general inquiries, HR forms, processes, and program questions.
• Lead the planning and management of host appreciation, recognition, and community service events.
• Partner with the Silver Dollar City HR team to include lodging hosts in recognition and appreciation events.
• Ensure the Host locker program is managed for the resort.
• Maintain confidentiality of all information.
• Stay attuned to trends, laws, and updates to ensure company policies remain compliant.
• Assist with all other HR programming as needed.

Benefits

• Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Complimentary tickets & discounts on season passes for loved ones.
• Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing Retirement Plan available after 3 months of employment.
• Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round hosts.
• Mary's Well House - Employee health center provides basic office visits, x-rays and lab work for co-pay, whether insured or not.
• 100% free tuition starting day one of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director