Silver Dollar City Resort - Director of Engineering (Exempt)

All Career • Branson West, MO

1d • Onsite

About The Position

Silver Dollar City is launching its first resort, a six-story, 262-room craftsman-style retreat with views of the Ozark Mountains and Table Rock Lake. This resort aims to blend nature, craft, and comfort, offering guests priority access to the park and local attractions. It's part of a significant investment to enhance the Branson experience. Joining this team means contributing to a legacy of heartfelt hospitality, storytelling, and regional craft, building on Herschend Family Entertainment's history as a major theme park and attractions company. This role is a foundational opportunity to shape how families experience the Ozarks for generations to come, working with a mission-driven team dedicated to creating memorable experiences. The Director of Engineering, reporting to the General Manager, is responsible for maintaining the condition, quality, and functionality of the resort's 300 guest rooms, common areas, meeting spaces, and grounds. This includes establishing preventative maintenance programs to extend the life of equipment and property. The role also involves managing the department's budget, overseeing resort-wide capital expenditure projects and budgets, and ensuring high levels of host and guest satisfaction.

Requirements

• Minimum of seven (7) years job-related experience with a proven track record of success.
• Minimum of four (4) years supervisory experience with at least four (4) direct reports.
• Minimum of two (2) years of experience in capital planning or capital project management.
• High school diploma or equivalent required.
• Advanced knowledge of engineering/facilities/engineering best practices, skills, and techniques, preferably in a multi-faceted hotel, vacation ownership or senior living community environment.
• Intermediate computer skills including a working knowledge of Microsoft applications.
• Must successfully pass background and drug tests.
• Able to display and live out Lead with Love qualities strongly rooted in the Silver Dollar City culture by being patient, kind, humble, respectful, trusting, unselfish, forgiving, truthful, dedicated and accountable.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be able to be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must be able to get along with other employees to work out problems and resolve conflicts.
• Must be able to comprehend instructions and retain information.
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests.
• Must be able to be flexible to handle frequent changes in priorities.
• Must be able to add, subtract, multiply and divide with accuracy.
• Must be able to communicate effectively using standard English grammar and punctuation.
• Must be able to tolerate various temperatures while working outdoors.
• Must be able to operate/drive a company vehicle with valid MO or AR driver’s license and insurance.
• Must have manual dexterity necessary to complete all job duties.
• Must be able to sit and/or stand for long/short periods.
• Must be able to operate different types of motorized vehicles, including but not limited to automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.
• Must be able to sit, stand and walk; climb and descend indoor and outdoor stairs.
• Must be able to move, bend, stoop, kneel, reach, twist.
• Must be able to move up to 50 pounds.

Nice To Haves

• Trade school or college degree preferred.
• HVAC or Electrician certification strongly preferred but not required.
• Current, valid CPO certification (or ability to acquire).

Responsibilities

• Direct and organize the activities of the engineering department to ensure consistent high-level product quality, condition, and reliability throughout the resort.
• Maintain accurate records of all mechanical and kitchen equipment, guest rooms, pools, life safety systems, and preventative maintenance schedules, ensuring all PMs are completed as recommended.
• Develop engineering department policies and procedures.
• Develop and manage the department's Profit and Loss statement, including business planning, forecasting, and budgeting.
• Develop multi-year, resort-wide capital expenditure plans, projects, and budgets, and manage ongoing projects.
• Oversee renovation projects and property improvement plans, ensuring minimal disruption to guests and adherence to timelines and budgets.
• Oversee building automation systems (BMS), energy management systems (EMS), and smart room technologies to improve efficiency and guest comfort.
• Ensure compliance with all local, state, and federal regulations, including OSHA, fire/life safety codes, environmental standards, and ADA requirements.
• Establish and monitor key performance indicators (KPIs) such as energy usage, work order response times, equipment downtime, and maintenance costs.
• Maintain HotSOS to track work orders, asset lifecycle, and preventive maintenance performance.
• Collaborate with Rooms, Food & Beverage, and Activities departments to ensure engineering support aligns with operational needs and guest experience standards.
• Drive continuous improvement initiatives, including reliability-centered maintenance and root cause analysis for recurring equipment or facility issues.
• Manage inventory control for engineering supplies, tools, and critical spare parts to minimize downtime and shrinkage.
• Evaluate and recommend new technologies, equipment upgrades, and vendor partnerships to improve operational efficiency and ROI.
• Support brand standards compliance and prepare for internal and external audits (REI inspections, health inspections, insurance audits, etc.).
• Develop crisis communication protocols in coordination with executive leadership and communications teams.
• Monitor and manage water quality systems (pools, spas, potable water) in compliance with health regulations.
• Promote a culture of service excellence within the engineering team, emphasizing responsiveness, professionalism, and guest interaction standards.
• Ensure a positive work environment leading to high levels of employee engagement and job satisfaction.
• Model effective communication, providing guidance, direction, feedback, coaching, mentoring, training, recognition, and support, and provide development opportunities.
• Manage contractor/vendor scope of work, contracts, and insurance requirements.
• Assist the Safety and Security leader in developing policies for safety, life safety systems, business continuity protocols, procedures, and programs; lead the Engineering department’s safety efforts.
• Develop and execute action plans to address business shortfalls, audit, and inspection findings.
• Responsible for recruiting, interviewing, hiring, development, and promotion of staff.
• Develop, implement, and monitor department schedules to meet customer demand while achieving productivity goals.
• Develop goals for direct reports, provide regular performance feedback, and deliver formal performance evaluations.
• Resolve guest concerns to ensure complete satisfaction.
• Participate in Manager on Duty Program.

Benefits

• Free Admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED