Silver Dollar City Resort - Director of Food & Beverage (Exempt)

Herschend Family Entertainment

12h • Onsite

About The Position

Silver Dollar City is launching its first-ever resort, a six-story, 262-room craftsman-style retreat with views of the Ozark Mountains and Table Rock Lake. This resort offers guests priority access to the park and nearby attractions, representing a significant investment to enhance the Branson experience. The resort aims to provide a legacy of service rooted in heartfelt hospitality, storytelling, and regional craft, aligning with Herschend Family Entertainment's mission. The Director of Food & Beverage will report to the General Manager and is responsible for providing strategic vision, leadership, and supervision to the Food and Beverage teams. This role involves monitoring sales, cost of goods, labor, and inventory to ensure profitability and outstanding guest and host experiences in alignment with company objectives.

Requirements

• Minimum seven (7) years of senior-level leadership experience in multi-site food and beverage venues with no less than $8M in annual gross sales required.
• Extensive experience in restaurant bar, banquet/catering, in-room dining, and kitchen management required.
• Proven track record with leading-edge methods of revenue growth in a large business environment required.
• Advanced knowledge of culinary best practices for the hospitality industry.
• Ability to obtain any government required licenses or certifications, e.g. TiPS, Serve Safe Certification, ServSafe Food Protection Manager, Allertrain Allergen Awareness, CPR/First Aid, Food Handler’s permit required in the state, county, and/or city where employed.
• Able to display and live out Lead with Love qualities strongly rooted in the Silver Dollar City culture by being patient, kind, humble, respectful, trusting, unselfish, forgiving, truthful, dedicated and accountable.
• Must possess strong communication, listening, facilitation, and problem-solving skills, computer skills, and financial acumen.
• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Must successfully pass a background check, drug test, and obtain a Missouri or Arkansas driver’s license and insurance.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Able to adapt to the demands and changes of the work environment.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be detail oriented and maintain a high level of accuracy.
• Must possess strong organizational skills.
• Must have excellent analytical skills and cognitive aptitude for complex conceptual and strategic thinking.
• Must possess strong verbal and written communication skills.
• Able to maintain good personal hygiene and grooming.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to add, subtract, multiply and divide.
• Able to operate different types of motorized vehicles, including but not limited to: automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.

Nice To Haves

• Experience in rapid growth organizations preferred.
• Degree in Business, Hospitality or Culinary preferred. Extensive practical experience would be considered in lieu of educational degrees.

Responsibilities

• Directing and organizing the activities of the Food and Beverage departments to ensure brand standards, a safe, high-quality food and beverage product, and achievement of budgeted revenue, cost, and profit goals.
• Building strong relationships and collaborating with the Property Support Center, Silver Dollar City, other Herschend Family Entertainment properties, vendors, sponsors, and partner teams.
• Overseeing menu concept, development, and engineering processes with key stakeholders.
• Managing all resort Food and Beverage outlets, including banquets and catering.
• Demonstrating strong knowledge of current food and beverage industry trends and championing the development and implementation of new, creative food concepts.
• Ensuring a positive work environment for all Hosts, promoting high levels of engagement and job satisfaction.
• Ensuring high levels of customer service at all touch points, exceeding brand standards and guest expectations to drive Net Promoter Scores (NPS), customer loyalty, referrals, and repeat business.
• Complying with all federal, state, local, and company regulations, policies, and procedures.
• Leading safety efforts for the F&B organization, including health department inspections, audits, food handling, storage, training, and safety audits.
• Planning and directing the functions of administration and planning for the Food and Beverage organization to meet daily operational needs.
• Engaging guests creatively to capture demand and improve revenues and average check.
• Serving as a subject matter expert for Point of Sale and back-of-house management software (CrunchTime).
• Working closely with Property Support Center Procurement Leadership and approved vendors to ensure efficient and accurate projections and orders, adhering to procurement policies.
• Developing and overseeing financial budgets to support business plans.
• Managing P&L, business planning, capital projects, budgeting, and forecasting activities.
• Implementing effective controls of food, beverage, and labor costs.
• Ensuring all period-end inventories are completed and accurate.
• Reviewing period profit and loss statements, participating in P&L meetings, and preparing action plans for improvement.
• Developing and executing action plans to address business shortfalls.
• Delegating responsibility and authority for the operation of various food and beverage outlets and BOH areas.
• Partnering with the HR team for staff recruiting, interviewing, and hiring.
• Managing the performance of direct reports through leadership, motivation, mentoring, coaching, and providing feedback, and supporting professional development plans.
• Developing, implementing, and monitoring effective host training programs to promote growth and strong bench development.
• Developing, implementing, and monitoring department schedules to meet customer demand and achieve productivity goals.
• Establishing an environment where hosts are empowered to provide excellent customer service.
• Collaborating with culinary and restaurant outlet teams on menu development, food presentation, and service delivery.
• Collaborating with all direct reports on departmental operations.
• Partnering with Finance, Accounting, and IT leadership to resolve operational issues.
• Scheduling and meeting regularly with Food and Beverage teams to review performance and share information.
• Resolving guest concerns to ensure complete satisfaction.
• Providing support and timely, specific feedback and recognition to staff.
• Providing fair and consistent delivery of positive discipline.
• Developing and maintaining relationships with hosts, guests, local community members, industry peers, and vendors.
• Developing Food and Beverage policies and procedures.
• Responding to inquiries from various departments, guests, and other sources.
• Maintaining ServSafe Food Protection Manager, Allertrain Allergen Awareness, and TiPS Alcohol Safety Training certifications.
• Participating in the resorts’ Manager on Duty Program.

Benefits

• Free Admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Complimentary tickets & discounts on season passes for loved ones.
• Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing Retirement Plan available after 3 months of employment.
• Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Employee health center (Mary's Well House) provides basic office visits, x-rays and lab work for co-pay, whether insured or not.
• 100% free tuition for degree programs starting day one of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree