Director of Housekeeping (karen)

Coastal Building Maintenance•Miami, FL

About The Position

The Director of Housekeeping oversees housekeeping and laundry operations, ensuring guest rooms, public areas, and back-of-house spaces meet the property’s standards for cleanliness, safety, and presentation. The role leads the housekeeping team, manages departmental expenses, and works with other departments to support an excellent guest experience. The position directs daily operations and quality standards; recruits, trains, schedules, coaches, and evaluates staff; inspects work areas; coordinates room readiness and repairs; develops and manages the departmental budget; oversees inventory and purchasing; establishes cleaning procedures and schedules; responds to guest concerns; and promotes safe work practices and compliance. It also manages lost-and-found procedures, supports guest privacy and property security, monitors departmental performance, and coordinates equipment repairs or replacements. The role requires at least five years of progressive housekeeping experience, including two years in management, and a high school diploma or equivalent. Hospitality education or relevant certification is preferred. The work includes weekends, holidays, and varying shifts based on operational needs, as well as moving throughout the property to inspect rooms and work areas and demonstrate cleaning procedures. The employer states that essential duties may be performed with or without reasonable accommodation.

Requirements

At least five years of progressive housekeeping experience in a hotel, resort, or similar environment, including two years in a management role.
Proven ability to lead teams, manage schedules, and maintain high cleanliness standards.
Experience with budgeting, labor management, purchasing, and inventory control.
Strong communication, organizational, problem-solving, and guest service skills.
Knowledge of cleaning methods, laundry operations, equipment, and chemical safety.
Proficiency with basic computer applications.
High school diploma or equivalent required.
Availability to work weekends, holidays, and varying shifts based on operational needs.
Ability to move throughout the property, inspect rooms and work areas, and demonstrate cleaning procedures.
Ability to perform the essential duties of the position, with or without reasonable accommodation.

Nice To Haves

Experience with property management or housekeeping systems.
Hospitality education or relevant certification.

Responsibilities

Direct daily housekeeping and laundry operations while maintaining consistent quality and service standards.
Recruit, train, schedule, coach, and evaluate housekeeping managers, supervisors, room attendants, public area attendants, and laundry staff.
Conduct regular inspections of guest rooms, public areas, and workspaces, and promptly address deficiencies.
Coordinate with Front Office and Maintenance to prioritize room readiness, repairs, and guest requests.
Develop and manage the departmental budget, including labor, supplies, linen, equipment, and contracted services.
Monitor inventory, oversee purchasing, maintain appropriate stock levels, and control waste and loss.
Establish cleaning procedures, inspection checklists, and preventive cleaning schedules.
Respond professionally to guest concerns and follow through on corrective actions.
Ensure safe work practices, proper chemical handling, appropriate protective equipment, and compliance with applicable health and safety requirements.
Manage lost-and-found procedures and support guest privacy and property security.
Monitor departmental performance and implement improvements in productivity, cleanliness, and guest satisfaction.
Maintain equipment and coordinate repairs or replacements as needed.