Director of Operations (karen)

Coastal Building Maintenance•Miami, FL

17h

About The Position

The Director of Operations leads operations across multiple buildings and locations, shaping policies, procedures and programs to support safe, reliable and efficient property maintenance. The role serves as a key client contact and coordinates services, financials, vendors and staffing across the portfolio. It also leads the sales team and is responsible for growing the service business. Pay rises with the profit the Director helps create. The position oversees maintenance operations, including preventive and corrective maintenance, work orders, inspections and service response. It manages client, vendor and safety relationships; supervises and develops maintenance personnel; and owns service-business financial performance, pricing, estimating and growth. The Director works with accounting and reports monthly results and forecasts to ownership. Coastal Building Maintenance describes employees as its most important asset and highlights continuous training, practical coaching and opportunities for personal and professional growth. The company offers medical insurance, paid vacation and paid holidays.

Requirements

Bachelor’s degree in property/facilities management, business, engineering or a related field, or equivalent education and experience.
At least 8 years of facilities maintenance or operations experience, including at least 5 years managing a facilities team across multiple sites.
Experience in industrial and retail center settings.
Experience leading a sales or business development team with P&L ownership and a record of growing revenue and margin.
Strong analytical skills, including use of data, reports and operational metrics.
Working knowledge of budgeting, purchasing and accounting practices.
Strong leadership, communication and relationship skills, with the ability to balance teams, vendors, competing priorities and client expectations.
Calm, solutions-focused judgment in urgent or changing conditions.
Proficiency with Yardi and Microsoft Office, including Outlook, Word and Excel.

Nice To Haves

CFM, FMP, LEED or similar certification.
Experience with a CMMS.
Experience with critical building systems, including HVAC, electrical, mechanical, plumbing and life safety.
Background running a field-service business such as landscaping, HVAC or commercial cleaning.
Knowledge of the South Florida market, including hurricane-season planning and local licensing rules.
Bilingual English and Spanish.

Responsibilities

Lead daily operations across multiple buildings and locations, including preventive and corrective maintenance, work orders, inspections and service response.
Keep preventive maintenance scheduled and documented, and track backlog, completion rates, response times and service quality.
Maintain accurate records of labor, materials, parts, equipment history and costs.
Lead first response and stabilization of building systems, and plan schedules and resources to meet changing priorities.
Build relationships with clients, employees, vendors and the community; coordinate subcontractors and client-contracted providers.
Report operational updates, risks, equipment concerns, staffing needs and service issues to leadership.
Promote a safety-first culture and compliance with federal, state, local, client and company requirements, including incident reporting and corrective actions.
Supervise maintenance personnel, skilled trades and technicians; oversee training, onboarding, coaching and performance management.
Develop supervisors to support business growth without dependence on any one person.
Manage the service-business P&L and scale the business line regionally and nationally.
Lead the sales team and manage accountability through quotas, pipeline reviews and compensation plans.
Own pricing, estimating standards and bid approval to ensure work is sold at target margin.
Grow recurring service-agreement revenue with property managers, owners and commercial accounts.
Work with accounting on accurate billing and cost recovery.
Report monthly results and forecasts to ownership, including clear actions to address gaps.